A+ With The Better Business Bureau
Slow Loading Times
Frequent Site Hacks
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GoDaddy is a household name and a very well known domain registrar (millions of websites call GoDaddy there home), as well as a hosting company. Unless you have been living under a rock for the last 10 years chances are you’ve probably heard of them. Many people are actually surprised that they are also a web hosting provider. You might be interested to know what other webmasters are saying about GoDaddy. Are they experiencing positive or negative experiences with them? However, as I have said many times I will buy domain names with them; I certainly will not host with them. There are many other competing companies such as InMotion which I would recommend ten-fold over GoDaddy. Unfortunately, a lot of first time webmasters make the mistake of giving them a try, only to be let down by countless problems.
Rather than me just writing a negative review on them I want to dive deep into what hosting features they offer, how good their uptime is, what you can expect with performance, and last but not least how good is their customer support. I have developed a rating system at the top of this page which shows how I rate them as a web hosting provider. I look at all kinds of information on the internet and try to write the most accurate review of their service, the best I can. So, stay tuned because my GoDaddy review will give multiple reasons on why I do not recommend you do business with them.
GoDaddy, like most competing web hosting companies offers a wide variety of web hosting packages that you can choose from. Obviously, they offer domain names, but they also offer shared, VPS, and dedicated web hosting. Below I am going to show you all the plans they are offering at this time.
GoDaddy’s Shared Plans
The 3 plans they are currently offering for shared hosting are:
- Economy (lowest $4.99/month).
- Deluxe (medium $5.99/month).
- Premium (highest $7.99/month).
These packages are a great option for blogs, local sites, small businesses, and any type of site that isn’t going to receive over 150 unique visitors per day. They come fully integrated with all the latest bells and whistles to get your website up to speed. The prices are quite cheap compared to other web hosting companies.
GoDaddy’s VPS Plans
The 5 plans they are currently offering for VPS are:
- Economy ($29.99/month).
- Value ($39.99/month).
- Deluxe ($59.99/month).
- Premium ($79.99/month).
- Ultimate ($149.99/month).
I am giving you the prices based on a month to month basis. If you pay for your service 6, 12, 24 months in advanced you’ll receive a lower monthly rate. These VPS packages are great for medium to large sized business’s and come with a plethora of resources to handle large volume of web traffic.
GoDaddy’s Dedicated Plans
For dedicated plans they offer are:
- Economy ($99.99/month).
- Deluxe ($199.99/month).
- Premium ($299.99/month).
- Value Deal ($149.99/month).
- Power Player ($249.99/month).
- MemoryHog which is also ($249.99/month).
With GoDaddy you can buy domain names. As stated above this is the reason they are so insanely popular. They are the largest domain registrar in the world. Typically, you can purchase a domain name with them for .99 for the first year. Then the next year the domain name goes up to $14/year. They have a wide selection of domain extensions like .com, org, .net, etc. that you can purchase. You can purchase private domain names for an extra yearly fee, too. I used to buy domain names with them, but a year ago I stop purchasing them from GoDaddy; see this article on GoDaddy vs NameCheap. However, I really prefer to not host with them as you soon find out later in this GoDaddy hosting review. Other companies that were built as registrars are NameCheap and Network Solutions. If you want to know how do you buy a domain name I would highly recommend you read an article I posted; it shows you everything you need to know about buying a domain name.
Express Email Marketing
If you’re considering an email plan with GoDaddy they offer 3 packages which should be able to accommodate all your email needs. Let’s take a look at the three email packages:
- Economy (9.99/month) 500 subscribers
- Deluxe (12.99/month) 2,500 subscribers
- Premium (19.99/month) 10,000 subscribers
Premium will allow you to purchase upgrades of up to 100,000 subscribers for $150/month. I should note that every plan comes with an easy email editor, 20,000 images which you can customize your campaigns, easy sign-up forms for your websites, real-time tracking, and social media integration.
GoDaddy does offer a number of different SSL certificates for those webmasters that are doing a lot of transactions online. Meaning, that if you run an eCommerce site GoDaddy should be able to accommodate your needs. These SSL’s are strong SHA-2 & 2048- bit encryption. Meaning that you’ll get the best possible encryption that you can find. They are backed by a million dollar liability protection policy. This is great a lot of other hosting companies will not offer this much protection. Their SSL’s operate with one-click installation. The prices and details for their SSL’s are down below:
One thing a lot of eCommerce owners are concerned about is hackers. Since, running an online business is often vulnerable to spyware and viruses it makes perfect sense to use SiteLock to insure that your websites are secure. This not only finds malware but also secures the gaps so that hackers have less of a chance of breaking into your website. The details and prices are down below:
Also, like most other companies they do offer you a free domain when you decide to host with them. However, nearly almost every web hosting company I have reviewed offers the same thing. GoDaddy is simply no different in allowing you to acquire a domain with a hosting package. GoDaddy will allow you to host your website on 3 different types of OS, CentOS, Ubuntu, Fedora. Optionally, you can always use the Windows operating system if you desire to. For configuring your servers you can use Plesk, and as of lately they even allow you to use cPanel. For years GoDaddy didn’t support cPanel. Announced in 2013, GoDaddy is even going to be partnering with CloudLinux to protect their clients servers, in terms of stability and security. Really, GoDaddy is a feature-rich web hosting provider that should easily provide you any and everything you need to get a website up and running. You can purchase website builders, SEO services, etc.
Now, that we know all the features GoDaddy offers lets give them a test drive.
GoDaddy does have performance issues. They are not as fast as Danica Patrick.
My Godaddy Review from this point on simply goes south and here is why. Speed is definitely a big factor and I was unfortunate to learn this first hand. In the very beginning of my online ventures before I new anything about web development and really anything about how to develop and build a website I learned an important lesson with GoDaddy.
Here are the response times I have found with GoDaddy:
What is sad is GoDaddy is now using CloudLinux so they have promised webmasters that you won’t have any issues with their servers in terms of performance anymore. Well, the numbers don’t lie and I checked their response times with SiteUptime.com. CloudLinux is supposed to drastically reduce the server load, but why are response times still so high with them?
500 errors showed up various times throughout the day. There was really no rhyme or reason for this but as I would begin to work on my website I would get an error message deeming my site useless for the time being. It wasn’t tell I picked up the phone and called them a number of times that I started to realize maybe the issue was with the server in which my site was on. Being a little obsessed with getting to the bottom of this I Googled “GoDaddy WordPress problems” and found I wasn’t the only one with 500 error issues (everyone was pissed about it). It wasn’t until about 9 months later that I finally got tired of dealing with constant problems that I finally made the switch. I switched to InMotion which has been 110% everything I could have asked for and more. SO, back to GoDaddy and their speed issues which I soon found damn my site actually loads quickly now, once I made the switch. This wasn’t just with shared packages as people might suggest, but my shared plan on InMotion actually outperformed GoDaddy’s VPS servers. Go figure! So all the lies about GoDaddy using the latest server redundancy is pure hype, because they try to cram way to many people on one server. One would even wonder if they have a limit to the number of people that are allocated to their servers. Perhaps they are successful in marketing their business while failing to listen to demands of the many unruly customers they have accumulated over the years.
Speed With GoDaddy
Expect your sites to load slow with GoDaddy.
GoDaddy actually crams their servers with tons and tons of different websites. It’s really a free for all when hosting with them. Your website could load quickly but 8 times out of 10 it will have performance issues. For anyone that is interested in developing a high quality website that real people actually read, you need to understand that loading times are a huge issue in terms of SEO. If you’re website takes a long time to load and your bounce rate increases drastically. Google will lower your rankings. I can personally attest to this, as I have seen it first hand that loading times are drastically increased with GoDaddy. Forget GoDaddy stating that they use server redundancy because it doesn’t do squat when you load thousands of websites on a single “shared” server.
As mentioned on the features part of this article GoDaddy is going to be partnering with CloudLinux in 2014, so I will be watching them closely to see if their speed and stability has made any substantial gains. I’ll even start up a test site and monitor my findings to see if they have resolved the problems I have noted above.
Uptime With GoDaddy
So does GoDaddy live up to the 99.9% uptime that they guarantee? Well, no! It’s pretty clear to say that GoDaddy states that their servers will be up 99.9 percent of the time, but in actuality that isn’t really the case. This would mean that your server would be down for roughly 45 minutes per month. This could be for 11 minutes and 45 second per week, which isn’t too bad. You might be surprised to hear that there was actually a class action lawsuit against GoDaddy for these claims. So what is a more realistic uptime that you can expect with GoDaddy? More like 97.8%. As mentioned above they over crowd their servers with thousands and thousands of different websites so it seems to be hit or miss. You could have some intermittent downtime or you might noticed that you have very little downtime.
One thing that a lot of people are not aware of is GoDaddy’s Better Business Bureau rating. They have acquired an A+ rating from the BBB. However, at a glance an A+ rating looks fantastic. I checked their BBB rating on December 10th, 2014. But, if you did a little deeper into the rating you’ll actually find that they have 807 complaints against them. 428 of these complaints are from webmasters that had problems with their products/services. 240 of these complaints are billing/collection issues. Keep in mind that since they are such a big company they are going to get more complaints than smaller companies in this industry. However, as I told you I would be monitoring GoDaddy more and more in 2014 and 2015 I found that 288 of these complaints have been filed in just 12 months!
GoDaddy’s Customer Service
With GoDaddy I really don’t have a lot of issues with their customer service. You do have to keep in mind that since they are the biggest company they are going to be under the biggest fire from their customers. Obviously, take everything you read on the internet with a grain of salt. Whenever I called them they were moderately helpful except for the one time I called them and they were reluctant to run a virus scan on my site after being hacked a number of times. I did it myself and found the issues so it was just a little added work, but nothing major. Typically, when I talk to GoDaddy it’s just to unlock a domain name and they are always helpful. They have telephone support, live chat (which is new in 2013), and support tickets. They are fairly quick on answering any questions and concerns you might have. Over the years I have noticed that their customer service has improved a lot. But, with that being said there are still other web hosting companies that exceed them. Over the years I have worked on a number of clients websites and they bought there domain there, which when you have to call them to unlock a token to transfer a domain they are always helpful and quick to aid in assisting me.
You’re in for a lot of of headaches with their web hosting. They are all hype and there are number of issues they need to iron out before I can consider hosting with them. True, they are making massive improvements by partnering with CloudLinux and cPanel, but this remains one company I will be monitoring in 2014. I still just have a number of questions with them. From a glanced they look great, but once you dive deeper into their hosting you’ll soon be let down. A lot of webmasters have fallen into the trap of using GoDaddy, only to migrate away from them once they got tired of dealing with their issues. I would like to hear from any employees of GoDaddy to let us know what you’re doing to better your web hosting service. There are so many better options out there so I can’t recommend their service at this time.
Please feel free to leave me and others comments (up above) about your personal experiences with GoDaddy so that everyone can benefit from it. I would highly encourage you to share this GoDaddy review on Facebook, Twitter, StumbleUpon, etc. by pushing the social media buttons down below. As always, thanks for taking the time to read my review on them.
But, from the research I have done on GoDaddy it looks like there is a plethora of content about their company. So, below are going to be some popular articles I have found on GoDaddy. I will include good content (that praises) their company and also negative content (that doesn’t exactly speak very highly of them). Also, there will be some neutral articles on them.
I’m really excited about the interviews section of this GoDaddy review. What I like to do is reach out to different webmasters and do an email interview with them. These interviews will give anyone considering them a better understanding of what they can expect with this company. I try to mix it up with the questions, tailored to any article or content they have written on GoDaddy. If you would like to reach me for an interview I would be more than happy to talk with you about GoDaddy. The best way to reach me is through my contact page or you can always send me a tweet through Twitter @tbwhs.