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HostNine Review – Another Lacking EIG Hosting Company

Updated: March 7, 2018 by tbwhs

Name: HostNine
Plans: Shared, VPS, Reseller, and Dedicated.
Website: www.hostnine.com
Summary: HostNine is not a horrible host. But I do not recommend them. There are much better options. These HostNine review shows what other site owners are saying.

HostNine.com
{{ reviewsOverall }} / 5 Users Score (42 votes)
Overall1.7
Reliability1.6
Server Speed2.3
Customer Support1.6
Features2.6
Cost/Value2.4
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ReviewResearchInterviewsMy Experience

HostNine Logo

You might have heard of HostNine hosting solutions. They have been in business since 2006 and offer their products and services to many people at an affordable rate.  HostNine is owned by EIG which owns lots of hosting companies like PowWeb, Netfirms, A Small Orange, JustHost, and WebHost4Life.

HostNine has been boasting about their reliable products or services to clients for many years now. They have services that you can compare to HostGator.  Since I have seen them advertised more and more, I figured I would evaluate them and write up a review.

They’re saying that they value their customers more than anything else. Due to that fact, they’ve expanded their hosting services dramatically by continuing to developing their services. The company is also saying that they continue to expand their services because they listen to their client’s needs. Through the years, they have operated in many data centers around the world.

When I review a hosts, I like to look at some things.  For instance, the features, uptime, performance, customer service, and then the price tag.  Once I have carefully evaluated these different factors I will either recommend them or point you in another direction.  If you’re not interested in reading this full HostNine review, just know that I don’t recommend their service to other webmasters.  

Hostnine Features

HostNine indeed offers some different plans that should be able to support anything you need.  They offer shared hosting, reseller, cloud VPS, dedicated, and media hosting (which is an option for those that run websites with video/audio).  Now, let’s take a look at these plans.

Shared Plans

For shared plans, you have the option to buy their personal, business, and enterprise plans.  One thing I do like about these shared plans is the price tag.  For what you’re getting the price is certainly on par with other companies.  For each of their plans, you get unlimited bandwidth and storage.  I have never been a fan of something saying unlimited, though.  I like to know the actual limits.

Personal

This plan only allows you one domain for the plan for $3.95/month (1-year contract).  But, unlike WebHostingHub or A2 Hosting, you don’t get a free domain name when you purchase this plan.  You only have the option to have a server located in the United States for this plan.  Dedicated IP’s are $2/month extra.  SSL Certificates are also $39.95/year.

Business

The next plan you can purchase is their business plan for $5.95/month (1-year contract).  With this one, you can put 100 domain names on this server.  Also, just like the personal plan a free domain is not included.    Just like the personal plan dedicated IP’s are $2/month and SSL Certificates are also $39.95/year.

Enterprise

The highest shared hosting plan you can get is the enterprise plan.  It cost $8.95/month (1-year contract).  Like the business plan, you can put 100 sites on this server.  But, dedicated IP’s and SSL Certificates are free with this plan.  Also, you do get a free domain name with this plan as well.

I do like how HostNine does backup your data with Raid-1/10 protection.  It takes a mirror of your data and stores it on a remote server.  For this they use R1Soft.   Other hosting companies that will charge you a monthly fee to backup your files.

Choose Server Location

With their business and enterprise plan you can choose where you want your data center to be located.  For instance, it can be located in the United States (Texas, Seattle, and Washington D.C.).  For UK users their servers are located outside of London.  Also, you have the option to pick data centers in Singapore and the Netherlands.  Pretty cool!

Reseller

HostNine Reseller

If you need a reseller plan, they offer five different plans to meet your needs.  I have just included a screenshot to show you the details above.  Each of these plans has some different accounts you can use, storage, bandwidth, and additional IP’s you can purchase.  You do have the option to pick where you want your server to be located.  The prices are pretty reasonable, and they range anywhere from $18.95-$93.95/month.

I did find this video on HostNine, and it looks like users are using them for a private blog network.  It is a no-no for SEO and violates Googles TOS.  It’s stated as a blackhat SEO technic, which I wouldn’t recommend anyone do.

Cloud VPS

Cloud VPS is also an option with HostNine.  They have seven different plans you can take advantage of.  The details are down below:

  • 2x 2.5 GHz
  • 2048 MB
  • 30 GB (SSD space)
  • 1000 GB of bandwidth
  • $30.00/month
  • 2x 2.5 GHz
  • 3072 MB
  • 45 GB (SSD space)
  • 1500 GB of bandwidth
  • $45.00/month
  • 4x 2.5 GHz
  • 4096 MB
  • 60 GB (SSD space)
  • 2000 GB of bandwidth
  • $60.00/month
  • 4x 2.5 GHz
  • 5120 MB
  • 75 GB (SSD space)
  • 2500 GB of bandwidth
  • $75.00/month
  • 6x 2.5 GHz
  • 6144 MB
  • 90 GB (SSD space)
  • 3000 GB of bandwidth
  • $90.00/month
  • 8x 2.5 GHz
  • 8192 MB
  • 120 GB (SSD space)
  • 4000 GB of bandwidth
  • $120.00/month
  • 8x 2.5 GHz
  • 10240 MB
  • 150 GB (SSD space)
  • 5000 GB of bandwidth
  • $150.00/month

Dedicated

If you need a dedicated server, they also offer four different plans.  I do like how with your dedicated plan you can also choose where you want your server to be located.  They do come with cPanel, Softaculous, KSPLICE.  The prices range from anywhere from $109-$200/month.  These prices are slightly lower than other hosts.

RoseHosting and LiquidWeb have higher prices.

Media Hosting

HostNine Media Hosting

Last but not least is the media hosting.  It is plan is dedicated to those that have a lot of videos or audio.  It’s cool to see a company offering a service like this.  I wish other hosts would also offer these services.  I am posting a screenshot that shows the details of these plans.  They are either $4.95/month – $44.95/month.

Control Panel

If you have been reading my reviews at tbwhs.com, you might notice that I prefer to use cPanel.  HostNine does offer cPanel.  With all of their plans, cPanel is 100% free.  Meaning you’re not going to have to pay a yearly bill to have a cPanel license.  It is a nice benefit of using HostNine.  I wish other companies would start doing this.  HostNine does make it very easy to use the WordPress CMS on their servers where you can install many popular frameworks like Genesis, Headway, and Elegant Themes on your server.

Domain Names

You can purchase domains with HostNine too.  They are either going to be $15/year to 40/year.  There are transfer fees from $15/year to $45/year, too.  A lot of hosts will offer a free transfer, but not with HostNine.  HostNine’s prices are higher than NameCheap, which is my preferred registrar.

Now comes the part of the review where I will put their performance, uptime, and customer support to the test.  Then I will either recommend them or recommend another company over them.

HostNine Uptime & Performance

Uptime

How good is HostNine’s uptime?

Spotty. My test shows that uptime was spotty. I could count on my site being down throughout the week about 10-15 minutes per week. HostNine does have a 99.9% uptime guarantee. With my test, it did look like they were up 99.91% of the time, as a whole. But, at times HostNine’s servers were only up 99.85%.

I do like how HostNine has a status page.  It shows if there any known issues on their servers. Also, they do a good job at showing your when maintenance updates will be happening.

Research does show you could have problems with HostNine’s uptime. Many site owners have left negative reviews on tbwhs.com and other sites.

 Performance

How good is HostNine’s performance?

Lacking. I tried and tested HostNine out. Response times were very high. The site would run poorly with no traffic and constantly took longer to load. Also, when I made WordPress changes, there was an extra delay to make the changes. Can’t understand why I had issues with performance. HostNine is using SSD hard drives on their servers. Also, you can pick your servers location. There shouldn’t be an issue with performance.

Here is some test I ran from various locations:

Los Angeles 1.3 ms
Dallas 6.21 ms
New York 2.33 ms
Singapore 2.03 ms
London 3.26 ms
Amsterdam 1.92 ms
San Francisco 2.92 ms

After 11 lookups, the average response time of your name server ns1.p13.dynect.net is 2.85 milliseconds.

Also, this shows some website metrics:

Loading Time First Byte Start Render Speed Index
First View 6.139s 0.240s 1.798s 2245
Repeat View 2.841s 0.211s 1.097s 1126

Research, shows there are complaints about performance. Other hosting review sites have reviews left on HostNine which show they are not happy with their sites speed.

Hostnine Customer Service

How good is HostNine’s customer support?

Customer support is around for the most part.  I mean phone support from 9 A.M. – 5:30 Monday through Friday.  Of course, you can email them anytime; you would like or even jump on live chat 24/7.  There are no business hours for live chat and of course email works all the time.  I’m just not a huge fan of any host that puts business hours on their phone support, though.  If I have problems or issues I need to be sorted out and it’s Friday at 5:32 P.M. I don’t want to have to wait until Monday at 9 A.M. to get the matter resolved.

Did run across this thread on WebHostingTalk.com which stated that it does take 3 days for HostNine to answer their support tickets, which is entirely to long.

I have tested out their live chat, and they do know what they are talking about.  Support tickets take about 4-8 hours to get a response too.  I just wish they didn’t have business hours for their customer support, though.

Research does show some customers are unhappy with customer support.  Have gotten negative feedback on tbwhs.com.  Also, I look around on other sites and found lots of complaints, too.

Hostnine Review Summary

Overall, I don’t feel that HostNine is a bad host.  Do I recommend HostNine?  No.  HostNine does get a B- rating from the Better Business Bureau.  In fact, I have tried and tested them out for one of my personal websites.  The uptime is better than average, performance wise they couldn’t handle Divi, though.

HostNine has acquired CirtexHosting, too.  Again, they are an EIG owned web hosting company which I generally do not support.

They are using SSD hosting which is a plus.  Customer support is pretty decent.  Ticket responses are handled promptly.  However, they do lack telephone support which does have business hours.  I just don’t feel comfortable recommending them for that reason.  No, I am not stating that if you do choose to host with them that you’re going to have lots of problems.  But, you could.  There are lots of HostNine reviews which don’t speak highly of them.

Much Better Host

If you’re looking for a dependable host, I would go with InMotion or InterServer.  They are much better than HostNine.

Research on HostNine.

“Positive”

ReviewPon.com

Reviewpon.com is a hosting review site that is run by Cam Secore. He believes there are 1,000’s of web hosting review websites that are run by unethical affiliates. Meaning, that a lot of the reviews you read online are fake. He does provide a lot of good information about hosts.  He has used almost 30 companies in his web design career. His HostNine review states the following:
Cam has used HostNine for years, and he noticed that things got ugly for HostNine at one time. He stated that uptime was a real problem and customer support was taking longer and longer to respond to questions. However, times have changed, and HostNine has gotten their stuff back together. Cam then showed his likes and dislikes about HostNine.

HostNine Likes

  • Very reasonably priced.
  • No matter whether you run a big enterprise or a small time business owner.  HostNine seems to have the right package to suffice your hosting needs.
  • Reliability and low downtime.
  • They use cPanel.
  • Choose where your servers are located (8 U.S. locations).
  • U.S. based customer support.

HostNine Dislikes

  • Use the “unlimited bandwidth offer” for marketing reasons.
  • Owned by EIG.
  • Had lots of downtime in the Spring of 2013.

Cam rates host on an A to F ranking scale. At one time he rated them a C+. However, as of lately he has moved them from a C+ to an A-. They are his number 3 rated company, and he will continue to do business with them.


Bonfx.com

Bonfx.com is a site created by Douglas Booneville. He runs a graphic design business since 1992. He has been using them seven years. Douglas had a lot of experience with HostNine and wrote up a post giving them praise. Here are some of the highlights that were stated in his article:

  • They have excellent customer support. They always take care of issues right away. He heavily relies on live chat, and they give you great responses. Douglas heavily relies on their customer support. Never a long wait on live chat either.
  • They do use cPanel which makes it easy to view your disk usage, database accounts, bandwidth limits, etc.
  • Hostnine does have good and bad reviews.  But HostNine does follow up on many of the bad reviews. It shows that they follow up and are serious about their brand’s online reputation. A lot of other companies do not do this.
  • Their UI is great for handling customer support. You can track everything (tickets, billing, etc.
  • The uptime is 99.99% in 7 years. Douglas site has 20-50K unique visitors and doesn’t have any problems at all.
  • Domain does propagate over in 1 day or less.
  • Their reseller hosting is top notch. Douglas has many happy clients on their reseller plans.

Overall, Douglas has written HostNine a very positive review. He has been using them for seven years and is very happy with them.

“Negative”

HostingFacts.com

John Stevens wrote a review on HostNine. What they do over at HostingFacts.com is sign up for a hosting service, try them out and then report their findings for everyone to read. They use Pingdom Tools to check the web sites uptime and performance metrics too. In this full HostNine review, they highlighted the following this about HostNine.

Their test website was monitored for eight months.

Pros

  • HostNine does have a very easy to navigate website. Therefore you can find the products and services that you want.
  • The website tested loaded between 519 to 872ms.
  • They will migrate sites over for free and do come with a 45-day money back guarantee.
  • You can choose between data centers in the United States, United Kingdom, Singapore, Canada, Australia, and Amsterdam. Only a US datacenter for shared plans.

Cons

  • The uptime is below the industry standard. Their uptime was 98.4%. HostingFacts.com even had two months of downtime, too!
  • Sent on email after the downtime and it stated they are not sure what is wrong, but they are working on it.
  • Live chat is a “joke.” The first interaction with them was great, but when their website was down it took 72 hours for HostNine to get back with them.
  • There are restrictions on the shared and reseller plans. HostNine limits your CPU to 10%, 5% or 512 MB of memory, 15 minutes of max execution time, 150,000 inodes, and 500 outgoing email messages per hour.

HostNine is not recommended at HostingFacts.com. They are decent with speed, but their uptime is terrible. Customer support also has some major issues, too. Five users have left a comment on HostNine, and every single one of them is negative.

HostJury.com

HostJury.com is an another web hosting review site. They do not provide reviews on HostNine by the editor. Rather, the reviews are from the visitors. HostJury does give them a rating for four different areas. For uptime, they get 21 out of 100, support 29 out of 100, features 46 out of 100, and price 58 out of 100. Below I am going to highlight some of the pros and cons about HostNine that were addressed.

HostNine Pros

  • One of the positives to HostNine is that you aren’t paying for options that you don’t need.
  • Most feel it is a good company with a promising future and offer a good price for the packages they offer.
  • There are also several reviews about good customer service with quick response times, especially with the live chat on the website.
  • You can choose where you want your data center to be located. There are 8 locations in America.

HostNine Cons

  • There was a big con about customer service which isn’t available 24 hours a day. The site claims they offer support by live chat, email, phone, and instant messaging twenty-four/seven. A comment was made that one person called at 9:00 p.m. and that after picking the option for customer service got music for several minutes, then was transferred somewhere else and got stuck listening to music again and after eight minutes of total hold time was just disconnected, with no voice mail or message.
  • Con in the plan may also be that you may want to choose the monthly billing because there is no price break for a longer period and there will be a problem getting your money back after forty-five days.
  • One comment said that there is a limit of emails per hour, 250. As pointed out by a commenter, most people and companies don’t need more than that but if for some reason you do, such as using it for customer service or tech problems for your company site, then it could be a problem. You would need to go with a dedicated account as opposed to the shared or reseller account.

Most of the comments that were left for HostNine on their review seem to be very negative.


WebHostingReviews.com

WebHostingReviews.com is another website just like tbwhs.com which has a lot of user reviews on various hosts. They have a section for users that have used HostNine over the years. The feedback that they have collected doesn’t seem to be all that positive. Here are some highlights which users are saying about HostNine:

HostNine Complaints

  • Reseller account was hacked with no resolution on how to fix the problem. The only thing that HostNine said to do was make sure you’re using a security plugin.
  • After 8 hours an account was down. Files were removed by their malware scanner. It happened again, and they had to restore the service. HostNine didn’t have any backups of the data.
  • Suspended accounts because a server was using 100% of the CPU. Support didn’t provide much help, and the telephone number just provided basic information.
  • After two months of service, there were lots of problems with emails.
  • Servers were hacked and used to send out spam.
  • Staff screwed up MX Records, Databases, and even blacklisted IP’s.

HostNine Likes

  • HostNine helped out a lot with a VPS server.
  • Very affordable prices.
  • Support is very helpful to troubleshooting problems.

These reviews show that HostNine customers have had lots of issues from 2007-2012. Since then there haven’t been any good or bad reviews left. The overall rating with HostNine seems to be 5.2 out of 10. It shows that they had growing pains for five years.

“Neutral”

TheWebmaster.com

TheWebmaster.com is a website run by Jonathan Griffin. He runs a website which has lots of information on technology, building websites, SEO, and web hosting. This site was created in 2011. These HostNine Reviews have the second most reviews for HostNine. In the editor section the following things were addressed:

  • They are a sister company of A Small Orange and run by EIG.
  • The customer support is pretty good. They will take the time to help transfer accounts or troubleshoot any problems or issues. It does take HostNine about 1-2 hours to respond to support tickets.
  • HostNine does offer global data centers. You can purchase a server in the United States (3 locations), Berkshire, and Singapore.
  • They do have a BBB rating which is an A. They only have one complaint with the Better Business Bureau.
  • The do have standard hard drives and both SSD hosting. So if you want you can pay a little extra for SSD.
  • HostNine are very cheap regarding price. Their shared hosting is impressive.
  • They are very reliable and have 100% uptime for 5 out of 6 months.
  • It is very easy to upgrade your shared plan to a VPS server.
  • When you choose a basic plan, you can’t choose where you want your server to be located.
  • The editor does feel that their main brand A Small Orange is their main brand, though. They think their main brand is far superior to HostNine.

Overall, HostNine does get 5.3 stars out ten from users that have used their service.

HostSearch.com

HostSearch, much like tbwhs.com, does reviews of hosts. They place an overview score of the sites they review at the top of the article. From there, they post numerous customer reviews so that the researcher can choose for themselves. The rating system is then averaged out at the top of the page so you can quickly glance at it. In this case, we’re looking at HostNine, and what their past customers are saying about them.

Overall Score

HostSearch scores web hosting sites on a five-star scale. HostNine receives three and a half out of five stars. This, in general, means that customer reviews are pretty diverse. They either like HostNine, or they hate them.

Uptime and Reliability

Reliability, which includes uptime, only gets four stars out of five. While this may be ok for websites that don’t have a lot of traffic.  It can be disastrous for heavy users. Weigh your options carefully.  Because if you expect your site to grow.  HostNine may not be able to keep up with you. That or you’re going to have to upgrade your plan.

Customer Service

The quality of customer service is inconsistent. Some people say that the customer service is friendly and knowledgeable.  While others say, tech support is nearly nonexistent. If you sign up for this hosting service. You will find out quickly whether or not you are one of the lucky ones who gets good service. Some reviewers said that the tech support seems to have limited English proficiency.

In general, if you are lucky, you’ll have a good experience. If you are unlucky, your site will cost you money, and the host will let you down. Overall, there were only nine people that have left a response.  For the most part, they were satisfied with HostNine. However, four site owners warned not to use them.

Below are interviews with HostNine customers.

HostNine Evaluation

For quite some time now I have been getting a lot of mixed feedback on HostNine. I hear great things about them and then I hear horrible things about them. I haven’t ever actually hosted with them, so I wanted to change that by signing up for their service, and try them out for myself. This is one company that I am considering recommending to my readers based on my experience with them.

One thing that does scare me right off hand is EIG. They own many hosting companies like Hostgator, PowWeb, and Dot5Hosting, which have gone downhill, over the years. However, their other brands BlueHost, HostMonster, and Fatcow are some of their other brands which I do recommend to my readers. I do try to evaluate every host that I review and give them a level playing field. I try to keep anything I have read on them as unbiased as I can.

So on May 28, 2015, I decided to finally give HostNine an evaluation. Their service couldn’t be any worse than my MochaHost experience which was the host I previously tried before them. When I logged onto “live chat” with HostNine, I noticed right away that sales were much more personal when I asked questions. For instance, I had a question about using them for my leopard gecko site, and they asked me some questions about how much traffic did the site get, what did that business do, etc. I just felt like they genuinely cared about my website that I was going to be hosting on their servers.

Did sign up for their “Personal” plan which is $3.95/month. I caught HostNine on a day when they had a big 59% off sale. So, for the entire year my hosting bill is only $16.97/month. Not bad for an entire year of web hosting! I asked them how long before I would have access to my account? They told me it would be ready in 10-15 minutes after I paid my invoice. I paid my invoice, and my account was all set up instantly. Was pretty happy with how quickly HostNine got this all setup for me. I logged into my GoDaddy account and switched over my DNS settings to HostNine’s servers. In 12 hours the DNS was fully switched over.

HostNine Account Manager

HostNine does have a good backend account manager which I do like. Everything is neat and tidy when you log in to their account manager. To get to their account manager, you’re going to want to click on the “login” page. You will then enter your email account and password. This is what it looks like:

HostNine Account Manager

  • Your Services.  It shows all your web hosting services that you have with HostNine.  For me, I have one which does go up to $41.70 next year if I do want to renew my plan.
  • My Domains.  It is where you can manage and order new domains with HostNine.
  • Order.  It is where you can place an order for a hosting plan or renew your domains with them.
  • Support Ticket.  This nest all your support tickets together.  Rather than having to save all your support tickets in your email this is a nice place to view them quickly.  Even if they are closed, you can view them all in one place.  Wish other would start doing this.
  • Knowledgebase.  It is where you find all kinds of information about technical related stuff.  I did do a search for “WordPress” “shared hosting,” and “cPanel” and nothing showed up, though.  What a bummer.
  • Video Tutorials.  It is where all their video tutorials are.  I clicked on it and got this message, though:
HostNine Redirect Loop
Another bummer. Not sure why it’s not working. Tried it on 7/3/15.

Next, are the account information, my invoices, and my emails were are pretty self-explanatory.   Announcements, server status, and network issues are very helpful, though.  They do show information when there are announcements; you can check servers for known problems.  Very cool stuff.

HostNine Uptime

So, we are now at the 35-day mark of hosting with HostNine. Here are my Pingdom stats that show my uptime statistics:

Uptime HostNine (5-28-15 to 6-30-15)

As you can see, my uptime has been 99.9% so far. So far the uptime is very good.  It is something I have grown to expect with InMotion over the last seven years I have used their service. However, I should point out that from 5/28/15 to 5/30/15 I originally planned on using Divi for my leopard gecko site. I do have a complaint so far with HostNine, though.

HostNine With Divi Theme

My website was never functional with Divi. I went back and forth with HostNine to figure out why the site was taking 20+ seconds to load.

HostNine Uptime 9-1 to 9-7

As an update, I have been monitoring my site with Pingdom more since then.  It does look like that downtime is becoming more frequent with HostNine, though.  As the screenshot up above shows from 9/1/15 to 9/7/15, the uptime is 99.85%.  At times my website has been down for 2,6,9, and 16 minutes at a time.  However, as of 8/8/15, I will be installing my Headway WordPress theme on the site and seeing if they have any problems or issues with it.  It does look like my site does go down at least once every 1-5 days, though.

HostNine Customer Support

The customer support I have received with HostNine has been very good, though.  Whenever I start a ticket request, they usually get back to me in 1-6 hours.  They give you very long answers to your questions and concerns.  Live chat does connect in about 30 seconds or so and they will take the time to help troubleshoot anything you might have questions about.  I did want to show you our “live chat” transcript so you can see the quality of customer support:

Name: Garen Arnold
Question: Propagated
Choose a department: H9 Support
E-mail: (removed my email address)

Chris S.
Hello, Garen Arnold. How may I help you?

Garen Arnold
Do you know if leopardgeckoland.com has fully propagated over yet?

Chris S.
I can take a look, Garen. Give me just a few moments to do so.
How long ago did you update the nameservers, Garen?
Or edit the DNS on this domain?

Garen Arnold
I believed at 7 or 8 last night.

Chris S.
It does appear to be fully propagated for the most part:
https://www.whatsmydns.net/#NS/leopardgeckoland.com
at least according to the DNS report here:
http://leafdns.com/index.cgi?testid=7FEE669C

Garen Arnold
Ok, the homepage isn’t showing correctly. Are you just getting a navigation
bar on the left and then sand?

Chris S.
Yes, clicking around to the other links load content in the center but it does appear
beside the background and
nav bar the home page is blank. Is this a Wordpress site Garen?

Garen Arnold
yes

Chris S.
Gotcha. First, let me get you verified so I can help you out. Please go to your Customer Area
(https://secure.hostnine.com/billing/clientarea.php) and log in. Then go here
https://secure.hostnine.com/billing/requestsupportcode.php and click the Get Live Support
Code button. Paste the code that populates into your reply to me so that we can get rolling!

Garen Arnold
ok, where is the live chat code button?

Chris S.
https://secure.hostnine.com/billing/requestsupportcode.php << click that should bring you
to the page with it.

Garen Arnold
(blocked my code out)

Chris S.
Great thanks, Garen. Let me have a tech take a look at this for us, just a few moments.

Garen Arnold
ok thanks.

Chris S.
Thanks for your patience Garen. Apparently, a front page is not defined on your site.
You would want to do that in the Wp-admin area > Settings > Reading

Garen Arnold
It is defined. You can login to (blocked my login details out) and see it is defined.

Chris S.
Let me relay this to my tech Garen, just a moment.
Thanks for your patience Garen. Alright, we’re going to escalate this issue via ticket for
further investigation. They need a little more time to find out why there isn’t anything
loading on the home page. Let me get this all documented and sent over, and I’ll have the
ticket ID for you here shortly.
Garen Arnold
ok, it’s odd when I define the about us page it works?
Maybe I should copy a page and then see define it and see if that works?

Elegant Themes Said It Was Fine?

I had Elegant Themes customer support try to troubleshoot Divi, and they told me to do a clean install and update it to the latest version. I did that, but I couldn’t ever get it to function correctly.  They even logged into my site and confirmed it wasn’t an issue. I did end up switching to Sparkling by Colorlib, and immediately I noticed that leopardgeckoland.com is loading in 200 milliseconds. Perhaps the “Personal” plan can not support Divi?

I should point out that leopardgeckoland.com doesn’t get any noticeable traffic currently. It’s still being developed. I will continue to update you on my HostNine experience as I monitor it with Pingdom Tools and develop my leopard gecko website.

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