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HostPapa is a web hosting company that was established in 2005. A lot of residents that live in Canada are interested in their services. They are Canadian based and do have a fairly large client base. There are more than 200,000 sites hosted on their servers. While they have only been in existence for less than a decade they are one of the fastest growing hosting companies. But, what are other webmasters saying about their experience with them? They appeal to a lot of small businesses as well as resellers because they offered those type of plans. Another key selling point with Hostpapa is you are going to get “World Class” customer service, and they are eco-friendly so you are helping the environment by choosing their service (like GreenGeeks).
When I review a web hosting company, I like to look at many things. What features do they offer? How reliable are they? Do they have good performance? And what is their customer service like? Lastly, I will factor in the cost. I know it all sounds appealing, but is it too good to be true? Sadly, I do not recommend HostPapa because there are a bunch of big issues that I have with their service. Please get ready to learn exactly why I would recommend that you choose another host.
HostPapa isn’t overly complicated. It’s pretty simple because HostPapa only offers two different types of plans. There is absolutely no way you are going to sign up for a dedicated plan because they don’t provide it (see InMotion or SiteGround for that). Instead, you either go with their shared plan ($3.95) per month or one of their five reseller plans. So I will start with what you get with the shared plan.
HostPapa Shared Plans
With HostPapa their shared hosting plan is $3.95/month. It’s a good price and competes with most web hosting providers regarding price. Like most hosting providers you are going to receive a free domain (for life), but realistically as long as you stay with them (if you leave it is $26/year). It’s all in their fine print. Everyone else offers that service too, so it’s not just HostPapa’s special offer.
You are promised “unlimited” bandwidth which just like other host isn’t really practical because there is a limit (from my experience you will be fine with 200 visitors a day with a shared plan). Also, you will get free setups for the configuration of your server, and I do like their control panel because they do use cPanel, and you can use Fantastico to install your scripts. So pretty much you are promised everything to get your site up and to run.
HostPapa Reseller Plans
If you want to purchase their reseller plan and allocate some of your servers with them, you are free to sign up with their reseller plan by clicking “reseller plan” from the homepage, where you will see a slider with five different options. The first is “bronze” ($19.95/month), “silver” ($27.95/month), gold ($39.95/month), “platinum” ($59.95/month), and lastly “Titanium” (S79.95/month). Their prices are quite nice. All of their reseller plans come with three dedicated IP address, which a lot of other web hosting companies only offer 2. A lot of other web hosting companies will limit the number of cPanel accounts, but with HostPapa it’s unlimited. It is not a bad idea for webmasters since they can easily host their client’s sites on their servers.
HostPapa also offers a unique service for those webmasters that are interested in having a mobile friendly site. It’s been said that 81% of people now search reviews, compare prices, and find local shops from their smartphone. For only 2.99/month you can use this unique service by HostPapa and integrate your website, so it’s mobile friendly. There are a plethora of templates, design options, and it’s easy to setup. Heck, you can even try it for 30 days for free.
HostPapa does use cPanel which is a huge plus. It’s really my preferred control panel to use. A lot of other hosting companies like Fatcow will use vDeck or their own in-house control panel. Setting up WordPress, Joomla, Drupal, or any other scripts that you might want to use is a breeze. For the most part, it does seem to work great with HostPapa. I really don’t have any issues using it.
30 Day Money-Back
They do have a money-back guarantee which I will discuss a little later in this HostPapa review. True, it’s not a horribly bad money back guarantee like ServerPronto or Virpus, but it is a little misleading. A lot of other companies like InMotion will give you your money back for 90 days. This is not the case with HostPapa, though.
HostPapa Uptime and Reliability
HostPapa has been lacking for years, now. In a perfect world, everything would run perfectly all the time and we would never have any issues. Unfortunately, we do not live in a perfect world and HostPapa has made a couple of my client’s life miserable and a lot of fellow webmasters life’s less enjoyable. Simply put, your site/sites are either running perfect (for a short time) or your site is down throughout the day. In some cases, people have even reported their sites being down for a couple days. I wouldn’t say their uptime is as bad as MochaHost though.
But, I am not stating that everyone that uses their service is going to have issues with uptime. Some people have reported that they have hosted with them for 4-5 years with minimal downtime. I guess if you’re reading this and you have noticed no downtime you’re a lucky one. Possibly some of the shared or reseller servers have bad apples on them?
Twitter Blow Up
So while doing my research and monitoring their Twitter I have found that the past and current clients of HostPapa are not exactly ranting and raving about their service. In fact, here are couple screenshots are taken from Twitter:
You”ll have performance issues with HostPapa.
Along with your sites being down there, servers do not seem to be as fast as InMotion or WebHostingHub. My guess would be that HostPapa tries to cram way too many people on their servers just like GoDaddy. Moreover, I have talked to a number of clients that used to host with them and they merely stated that HostPapa was very good in the beginning. Once they started acquiring more and more customers their service went all downhill from there.
They bit off more than they could chew and spent a massive amount of money on Adwords while attempting to rope in more and more clients. Rather than taking care of all their customers they simply went with the business model of bringing in more customers and neglecting their current ones. Pretty much like a dirty car salesman; they will tell you everything you want to hear, but once you drive away you find out the car has been in a flood and everything isn’t quite as authentic as it appeared. Here is a comment left by their performance:
Now, to show you why I call their performance spotty. I went to isitdownrightnow.com. What I wanted to do was check their response times on their servers. To my surprise, it was from 3 milliseconds to 70+. Response times under 20 are great and over 50 are too high. At times they are great, but other times not so much. This is why I call their performance spotty. I have talked to a lot of webmasters on Twitter and they also reported that sites either loaded quickly or very slowly. There was no rhyme or reason to it. See screenshot down below:
HostPapa Customer Service
HostPapa has lacking customer support.
HostPapa’s customer service needs to be improved. If you have been following my reviews on tbwhs.com you already know by now that customer service is very important to me. As mentioned above you will have issues, more than likely and you will need to get in touch with customer service. You could simply go with the notion that their customer service is helpful and will get you squared away. However, if you went with that you would be misleading and your time and money would be wasted.
I actually logged on to their live chat because there were multiple issues with my client’s website. There was a conflict in the .htaccess file and the server was in an endless loop that would never redirect correctly. So I logged onto the live chat and the damn thing wouldn’t ever connect. Once it did and then I was immediately kicked out? This doesn’t happen all the time, but it’s very frustrating. Furthermore, from talking to other webmasters they are also reporting similar problems or little to no assistance on the other end. I had to end up paying someone to fix the problem.
I haven’t tested out their phone support or email support but I have heard that it can take quite awhile to get responses. People on Twitter have told me this over and over again. Once you do get a response it really isn’t all that helpful and you will have to repeatedly go through the process and wait a couple of days (if they respond) in which nothing ever really gets done. I wouldn’t say their support is as bad as 1and1, but it isn’t something I would be bragging about.
Better Business Bureau Complaints
Now, I always like the check with BBB.org to see if they have any known issues. From my research, I have found that they have a B+ rating with the Better Business Bureau. However, there are lots of complaints against HostPapa. They have 34 complaints and most of them (29) are “Problems with Product / Service.”
Questionable TOS Policy
You’re not going to get all your money back with their 30-day money back guarantee. It’s all stated in their TOS on their website. I had to dig a little deeper and read it clearly to find this. It’s in their TOS (8.10). Basically, there are a number of things that they do not cover which a lot of webmasters are finding out the hard way. Domain names are the highest I have seen which are $25 and this is subtracted from your refund. Please be sure to read my “more articles” tab under “negative” to see further details on how this works.
HostPapa Hosting Review Summary
HostPapa used to be so good, but somewhere along the lines, they took in more customers than they can handle. The cost is appealing, but once you get started you’re in for a long winding road. There “personal” help isn’t really what it seems. While they do offer cheap hosting packages, the feedback from a lot of webmasters seems to be very negative. I would like to hear from HostPapa on what they are doing to keep their paying customers happy. If a member of Hostpapa would please leave a message that would be much appreciated.
I would encourage anyone that uses HostPapa and could offer some detailed information about your experience with them good or bad, please do so up above in the user reviews section. If you found this HostPapa review helpful in any way please push the share buttons down below. Thank you so much for reading this and I hope it was of some assistance to you. Lastly, if you are looking for a good web hosting provider that has excellent customer support go with InMotion or WebHostingHub because they will treat you right without all the hassles.
Research on Hostpapa.
Interviews with Hostpapa customers.