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If you own a website and you need hosting services, then you might have heard about HyperMart. It’s been around since 1997 and has been founded under the operational ownership of the company Domain Name Holding Co. Inc. It offers you with internet marketing, hosting technology, and website management services. They’ve always boasted about their customer service excellence, having customers as their top priority. If you’ve ever stumbled upon various website hosting reviews, then you might have also found some feedback on HyperMart. They host more than three million subscribers. They have carrier class platforms which are based on storage clusters of NetApp, Dell/IBM servers, and several Oc-3 connection of the network. They come with multiple routers which help in faster and better redundancy. They boast about 99.5% uptime.
But, whenever I review a web hosting company I am looking for a number of things. Let’s take a look at their features, uptime, performance, and customer service. Then I will either tell you I recommend them or to take your business elsewhere.
HyperMart is a shared only hosting provider. Meaning if you’re looking for a VPS, reseller, or dedicated plan you simply won’t be able to sign up with them. Lots of companies have done this over the years (only offer shared hosting) and this isn’t any reason to look elsewhere yet. They only support shared hosting. There price tag for their plan is usually $10.99 but is marked down to a low $4.25 per month. This does fit nicely into a lot of webmasters budgets. But is it worth it?
Like a lot of other web hosting companies that offer shared plans HyperMart will tell you storage and bandwidth are unlimited. In fact, a direct quote right from their website states “Never worry about bandwidth restrictions–HyperMart gives you unlimited bandwidth per month!” They do use the latest technology and their multiple gigabit and fiberoptic connections in two data centers do appeal to a lot of webmasters.
If cPanel is what you’re looking for you can’t get it with HyperMart. Why? Because they use vDeck only. While I have used vDeck over the years I do favor web host that will allow you to use cPanel. vDeck does have lots of features like a easy website builder, ecommerce tools, and everything you need to get setup the backend of your website. Within 2-3 minutes I was fairly able to change my DNS settings, change billing, etc.
Anyone that ever developed a website knows that your security is a big issue when owning and operating a website. HyperMart has partnered with SiteLock which is a service that protects you website from vulnerabilities. It does cost a monthly or yearly fee depending on how you which to pay for it. I have written a full SiteLock review which shows what I think of this security service.
So, now you’re probably wondering if HyperMart is a good host or not?
HyperMart boasts about their 99.5% uptime guarantee. For the most part they seem to live up their site uptime guarantees. I have researched them and found that BestHostRatings.com has monitored their uptime stats and they are up 99.89% of the time. Webhostingstuff.com has also monitored their uptime and found them to be up 99.97% of the time. So I guess in terms of uptime they really don’t have any issues there.
Yes, performance matters and you might be expecting hyper speeds with Hypermart. Fast loading sites are a good thing! In terms of response times they respond at .191 seconds. This is damn fast. It’s really something to get excited about. Sites I have on Web Hosting Hub load that quickly. So far everything looks pretty promising with Hypermart. If you’re looking for shared and vDeck this looks like a logical solution. But, wait, I still have one more thing to evaluate and it might just make this review go sour!
HyperMart Customer Service
HyperMart does have 24/7 customer support. You can call them toll free at any time you wish to speak with them. Also, you can even jump on live chat and get your issues resolved. If you elect to use their ticket system you can do that as well. But, what a lot of webmasters have reported is that live chat isn’t that effective. Meaning that if you contact with a problem they’re not that knowledgable. Support tickets go unanswered from time to time. It’s one thing to offer customer service, but if it doesn’t help then it pretty much useless. It would be equal to be offering you assistance on anything about cars. Sure, I could take calls all day long, but if I don’t actually give you advice that you can use it would be useless. Here is a look at some screenshot people have left about their customer support:
Go with another company and not HyperMart. True, uptime and performance don’t seem to have any issues at all. However, in case you need help with live chat, phone support, or their ticket system you might be in for long bumpy ride. They really do have the makes to be a dependable and trustworthy host, but the customer support kills it for me. I would like to hear from HyperMart employees or clients of theirs, to let us know what you think about their service. Do you like it, love it, or hate it? I would go with trusty InMotion or WebHostingHub. Please leave comments up above in the user review section. If you found this review helpful would you mind sharing it on any social media sites you actively participate on? Thanks for reading.
This special section for Hypermart was started in September of 2015. The goal here was to provide as much research as I can about there company. I really feel this adds creditability to my Hypermart review. A lot of other hosting review sites just state stuff about Hypermart, but don’t really provide any of the research they have done on the company. This section simply acts as my resource section where you can see what I have read on Hypermart.
Once I find a piece of content on Hypermart I post it in this section. I either file it in the positive, negative, or neutral section. This makes it easy to quickly view a summary of the content. I will be updating this section whenever I find new content on Hypermart. Please take a couple minutes to view the research I have done on Hypermart here.
Interviews are a great way to find out what it’s like to host with Hypermart. I have always been a fan of interviews because of the 1 on 1 perspective it gives us. I contact webmasters through email so I can do an interview with them. Once they agree to do I send them a series of questions. I then post the interview so everyone can read them on tbwhs.com.
If you have experience hosting with Hypermart I am looking to talk to you. Please send me a message through my contact page. If you would rather contact me through Twitter you can do that as well @tbwhs.