Plans: Shared, Reseller, VPS, and Dedicated.
Summary: AceNet is a below average host. They have had billing issues, customer support problems, and I don’t recommend their service. This AceNet review shows why I don’t recommend them and what other webmasters are saying about them.
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AceNet is a web hosting company based out of Canada (much like Hostpapa and Canaca); they have provided their hosting services since 2003 through ace-host.net. There is little known about this web hosting company from the hours of research I have done online about their company. However, I have reached a verdict about them and will be able to provide you with what I found out about them. AceNet is dedicated to provide excellent service to their clients with high focus on reliability, speed and performance. They have invested in superior hardware and leading technology to make sure their being a market leader in the web hosting industry.
When I review web hosting companies I am looking at the features, reliability, performance, customer service, and the price tag. After my hours of research I have came to the conclusion that I don’t recommend you do business with AceNet. Find out why in this full review.
AceNet offers shared, VPS, Reseller, and dedicated hosting so they will be able to handle any kind of site you want to use them for. I do like how they tell you exactly how much storage, RAM, etc. that you can use on their servers. A lot of other web hosting companies will tell you you get an unlimited amount but that really isn’t the case. So, now lets look at the web hosting plans they offer.
Their shared hosting plan will offer you 40 GB of storage. Bandwidth of 1,000 GB, 10 Addon Domains, 100 Subdomains, daily backups, 100 MySQL databases,, 1,000 email accounts, and 100 FTP accounts. There price tag for their one hosting plan offered is $9.97/month. These prices for shared plans are quite high compared to SiteGround, Hostgator, and JustHost.
AceNet also offers VPS packages. Basically, they have six virtual machines which you can configure to your specific needs. All with a cPanel licensing fee of $12 per month. Each server is fully managed or you could do it yourself. For instance, if you want them to manage your servers for you it’s $69.95/month for system administration assistance, rapid-response monitoring for $29.95/month, system updates for $24.95/month, or a managed service bundle for $99.99/month.
As mentioned above they have 6 servers they manage and the price is between $12.99 to 39.95 a month. After you factor in the cPanel license for $12/month and any other services you want it can easily be $90 to $140 each month for a VPS server. This is pretty high compared to other hosting companies like HostNine, SingleHop, and ServerPronto.
AceNet does offer 5 packages for reseller hosting. The pricing is:
- WHM 60 – $29.95/month.
- WHM 100 – $39.95/month.
- WHM 200 – 69.95/month.
- WHM 300 – 97.00/month.
- WHM 500 – $147/month.
AceNet offers 3 different plans for dedicated packages. The prices are as follows:
- Plan 1 – $139.99/month.
- Plan 2 – $239.95/month.
- Plan 3 – $399.95/month.
I should also note that you will be paying the same managed services which will be tacked onto the monthly rate. So you’re dedicated server could end up costing you $250 to $500 dollars per month.
AceNet does use cPanel which is a huge plus for me. This makes managing the backend of your website a breeze. No matter if you’re installing b2evolution, WordPress, Drupal, Joomla, Mambo, PHP-Nuke, phpBB, Majento, Zen Cart, etc. you should easily be able to do it with Softaculous. No issues there with me!
Ok, now that we have got all the boring technical stuff out of the way lets now look at their performance, uptime, and customer support to get a full scope of AceNet. Here I will dive deep into what you can expect with them.
AceNet Uptime & Performance
AceNet assures a 99.95% uptime guarantee. They even have a SiteUptime.com guarantee where they proudly display their 99.95% uptime. They have top quality servers complimented with leading Dual Intel Quad-Core processors, hard drives and RAM chips are behind such a confident assurance. All AceNet servers are connected using 100 MBPS lines and the data center connects through 6 Internet backbone providers. All this is great but anyone can easily through up a website and say anything they want on it, but what are past users saying? It’s really about the feedback from webmasters to see if they live up to their claims.
With Acenet I was actually quite surprised with their performance. I check their servers response times with isitdownrightnow.com. What this does is measure how quickly their servers respond. For instance, response times are measured in ms (milliseconds). A slow response time would be over 51 ms, average would be 21-50 ms, and quick would be under 20 ms. Acenet actually does have very fast servers. As you can see from the screenshot above their response time is 4.01 ms.
AceNet Customer Service
Support & billing issues are frequent.
AceNet claims their online customer support is available 24/7/365 with a 15 minute average response time. However, a lot of webmasters are reporting that their customer service is lacking. They state that they have a buggy support ticket and sometimes your tickets will go unanswered for a very long time period. So, I guess you could always just pick up the phone and call them if your having issues with your servers right? Wrong! There is no telephone number to call, so your sites uptime and functionality solely relies on someone answering a “support ticket”. Seriously, can you really trust a web hosting company that doesn’t even allow you to call them. Call me crazy, but this would drive me up the wall if I had a client baring down on me! In the words of Michael Irving, c’mon man! Is it too much to ask for your technical issues to be sorted out in a timely manner?
With AceNet the most problematic thing is obviously their billing. What can be more frustrating than dealing with billing issues? There are couple things that make me cringe and messing with my pocketbook is one of them! Webmasters are reporting that they try to cancel their web hosting, but it doesn’t actually get cancelled. Maybe you know what I am talking about when you sign up for something as a trial and then cancel and still get billed. It just doesn’t make sense to me.
AceNet is not a web hosting company I would recommend. They offer a lot of web hosting packages, but there are a lot of extra cost which would make it well over the normal pricing compared to other web hosting companies. The worst part is their customer support and billing issues. Pretty much if you want to cancel you can trust that they will make it as tough on you as they possibly can. Their money back guarantee says it 30 days, but webmasters report that this really isn’t the case!
AceNet does not seem to have these at the topmost of their minds. Sure they have a sensible product priced affordably, but when you dive deep into you see the “real” price. However a sensible product is useless when clients cannot use them often. Although they have 24/7 customer support, it is only through online contact that takes a lifetime to respond. While AceNet has a cPanel control panel with superb account management tools for easy troubleshooting, this is not enough to provide the valuable service clients need. I would go with GreenGeeks or InMotion if you want a reliable service. I would like to hear back from any past AceNet customers about their experience working with them. Also, I would like to see what AceNet has to say on this review. If this review has helped you feel free to use the social sharing buttons on the top and bottom of this review to help spread the word. Please leave your comments up above, and thanks for reading.