Plans: Shared, Reseller, VPS, and Dedicated.
Summary: Allreseller has problems with customer support. I don’t recommend them to anyone seeking web hosting. These Allreseller reviews will show what other webmasters are saying about them.
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Allreseller is a well-known web hosting company that is based in Denver, Colorado in the United States. They started in 1996. Yes, that is nearly 20 years in the hosting industry! They have been around as long as GoDaddy. As their site states, they currently host over 30,000 domain names and promise the utmost reliability. As their name suggests at a glance, you would think they only offer reseller web hosting plans. However, this couldn’t be any further from the truth because they offer lots of different plans.
But, what are webmasters saying about their experiences working with Allreseller? Are they good or bad? When I review a web hosting company I like to look at everything. This includes their features, uptime, performance, customer support, and their price. After I factor all those together I will come up with a conclusion about their company. I have developed a rating system at the top of this page which shows how I rate them on all those key areas. In this Allreseller review, I am going to show you why I don’t recommend you do business with them.
As their name suggest they do not offer just reseller plans. In fact, they offer shared, VPS, dedicated, and you guessed it reseller plans. A lot of people are drawn to them because they want to start out with an entry plan, say shared hosting. Later on down the road, as their online business progress, they can always upgrade to a bigger plan with Allreseller. Now I am going to go over their features and what they have to offer. This will help you decide if they will work for you or not.
Allreseller offers a number of different plans for shared hosting. These plans do have their limitations if you are expecting a lot of traffic, though. Each plan does come with free setups, 5-15 MySQL databases,PHP & Perl support, email accounts, and works on the Linux operating system. Sorry, there is no option for customers that are seeking a Windows plan. But, read my Host4ASP.net review if you’re looking for Windows hosting. Here is a breakdown of the plans Allreseller offers:
- Shared – SP1 – $7.95/month.
- Shared – SP2 – $9.95/month.
- Shared – SP3 – $12.95/month.
For those webmasters that need a server with more space and resources, a VPS plan is an excellent option. These do come with cPanel but there is a $10 charge for the licensing fee. They have VPS plans; the prices are as follows:
- VS1 – $24.95/month.
- VS2 – $34.95/month.
- VS3 – $44.95/month.
- VS4 – $55.95/month.
A great option if you have dozens of clients is to sign up for a reseller plan. You can then allocate each user a certain amount of space for a monthly rate. It’s a great way to manage all of your websites and also make a little extra money on the side. The prices are as follows:
- Reseller – RS1 – $16.95/month.
- Reseller – RS2 – $24.95/month.
- Reseller – RS3 – $44.95/month.
One thing I do like about their reseller plans is they don’t limit the number of domains you can allow. You’ll easily be able to install cPanel on as many accounts as you can sell. This is something I wish SiteGround would allow. They even come with nightly backups which are a huge plus.
Allreseller does offer 3 different plans for your dedicated hosting needs. Two of them are for a set price. Their “Value Server” one is $99/month and their “Power Server” one is $169/month. The third plan is actually pretty cool because you can build your own dedicated server. For instance, you’ll be able to decide how much disk space, bandwidth, RAM, IP addresses, and your CPU. They are all fully managed on the Linux operating system. Obviously, for the third plan whatever features will determine your monthly price.
I do like how Allreseller states right on their site that they never oversell their servers. This has been a big problem with a lot of competing for web hosting companies like Hostgator. A lot of them will jam-pack their servers to maximum capacity. So far, Allreseller doesn’t look like a bad option. However, as I dive deeper and deeper into Allreseller.com my thoughts on the company start to change.
Allreseller Uptime and Reliability
You might expect downtime With Allreseller.
Allreseller provides its customers with perfect reliability and 99.9% uptime. From 2009-2011 it looks like a lot of people were complaining about their service. However, since then it doesn’t seem like there have been a lot of complaints about uptime. Really, not sure if they had some hiccups 4-5 years ago or what. Sure, everything looks good on their website and they promise a 99.9% uptime guarantee (you can even get ahold of them 24/7 if you have any issues). To show why I rate their uptime kind of spotty I will show you some screenshots some of their customers have left for them:
Allreseller has average speed. Meaning, I have checked their response time with isitdownrightnow.com. Their servers respond in 48.34 ms (milliseconds). Typically, I like to see response times under 20 ms. 48.34 ms isn’t horribly bad but it’s in the average category. No real issues in terms of performance with me. However, I would like to see AllReseller use SSD hosting. A lot of other hosting companies offer this. SSD’s are much faster than solid state drives.
Allreseller Customer Support
They say you can get ahold of them 24/7.
Allreseller doesn’t have very good customer support. Maybe, I should rephrase that; they promise to be there for you 24/7. There are a number of reasons why I state that and feel that way. For one, when you’re on their plans page they state that you can reach them 24/7 with any questions or concerns. However, that is like saying you can contact me at tbwhs.com 24/7 and I will be available to answer your questions and concerns. You see the problem here is you can contact them through a support ticket or email. There is no live chat or telephone support. You’re are relying on someone to answer your ticket or email.
When I see stuff like this I can’t help but think of the Seinfeld episode where Jerry goes to get a rent-a-car. Sure, the rent-a-car company takes all the orders they can get. But, when Jerry goes to pick up his car they fail to actually hold the car for him. Kind of defeats the purpose of getting a car held for you.
Basically, the moral of the story is I need someone to talk to when I need problems fixed. There is no phone support and no live chat. You could lose a lot of sleep waiting for them to get back with you. I don’t know if something breaks or if I have some major issue if I’m going to be able to rely on Allreseller or not? I really don’t favor hosting companies that just rely on a support ticket.
Allreseller Review Summary
I just can’t recommend Allreseller.com at this time. Am I stating that they are a horrible web hosting company? No. There are much better options out there, though.
In fact, go with InMotion or WebHostingHub if you want a good web hosting provider. They are proven leaders in the web hosting industry. I would like to hear from an employee of Allreseller to see what they are doing to better their service. If you have any experience working with them please leave your comments up above. If you found this Allreseller review helpful please share it on any social media networks you actively use. Thanks for reading.