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Apollo Hosting Review – Mixed Feedback On Their Hosting Service

Updated: October 7, 2017 by tbwhs

Name: ApolloHosting
Plans: Shared and VPS.
Website: www.apollohosting.com
Summary: ApolloHosting is a company that was bought out by EIG. I don’t support EIG and don’t recommend them to anyone looking for web hosting. This Apollo Hosting review will show what other webmasters are saying about their experience with them.

ApolloHosting.com
3.3 Users Score (12 votes)
Overall3.3
Reliability3.3
Server Speed3.4
Customer Support3
Features3.3
Cost/Value3.2
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ApolloHosting LogoBeing in the industry since 1999, ApolloHosting knows how to handle the pressure of having too many rivals in the web hosting business.  Or do they?  They are a EIG owned web hosting company which has changed a lot over the years.  EIG owns a lot of companies like Dot5Hosting, Globat, iPage, Webhost4Life, and HyperMart. With over 30,000 customers on their account, this company was once one of the best web hosting providers there is. That is true before being acquired by EIG wherein a lot of their trusted customers had noticed a big difference with their customer support. Here is an honest review about how ApolloHosting is doing now with the current web hosting industry.

In this review I will show you everything you need to know about this company.  When I review a web hosting company I like to look at features, uptime, performance, customer support, and last but not least the price tag.  Then it’s up to you to decide if you want to give them a shot or not.  You will soon learn why ApolloHosting went downhill, and I can’t recommend them to webmasters seeking their services.

ApolloHosting Features

ApolloHosting comes with a variety of hosting plans that appeal to a lot of webmasters.  Whether your looking for a shared or VPS plan ApolloHosting has got you covered.  They have a number of plans that are offered for both Linux and Windows servers.  They offer over 200 tools and services which certainly makes them a feature rich hosting provider.  Here is a look at the plans they offer:

Shared Plans

The Starter Plan and Prime Plans both have unlimited disk space and unlimited transfer and bandwidth. The Prime plan differs from the Starter Plan mostly in its ecommerce features.  The Starter plan is $3.99 for the 2 year contract, and $4.99 for the 1 year contract. Both have a $10 setup fee.

Windows Hosting

Windows Hosting with ApolloHosting is done with IIS 6 and IIS 7 servers. They support AJAX, ODBC, and ASP.NET, and you have access to their marketing tools.  Disk space, transfer and bandwidth, and domains are all unlimited. Email accounts are unlimited as well.  There are 100 templates for creating your design, and 9 creator pages. You also receive power plugins WordPress, Gallery2, Gbook, and phpBB.  The service supports most of the commonly used software and scripts. You also get marketing and pro9motion tools and services, as well as the expected ecommerce features such as a shopping cart and PayPal.

I contacted ApolloHosting to see how much bandwidth they limit you to.  I hate when I see the words unlimited and sadly that is what it states on ApolloHosting.com.  So I jumped on live chat and had a quick little chat with an agent:

ApolloHosting Unlimited Bandwidth

Please note at first they tried to tell me they don’t limit their customers.  Then when I told them “unlimited” is a sales pitch and I was going to use 1 TB a month they told me to get a VPS server.  See this article on unlimited hosting offers.

VPS Hosting

ApolloHosting offers two types of VPS plans: VPS for $29.99 per month, or VPS Pro for $49.95 per month. This includes your domain name and personal SSL certificate. You receive unlimited email accounts, FTP accounts, and MySQL databases.

  • VPS 10 GB of disk space, 1000GB of bandwidth, 256 MB of memory, with burst power to 1 GB, and 10 websites.  This VPS also comes with one dedicated IP address.
  • VPS Pro has 60 GB of disk space, 2000 GB of bandwidth, 512 MB of memory with burst to 1 GB, and up to 100 websites. This VPS Pro plan also comes with 1 dedicated IP address, too.

Both of these plans are offered on the Linux operating system.  You will also receive a $100 bonus for Google AdWords, and a $25 credit to Yahoo! or Bing search marketing.

Control Panel

I was unable to tell what control panel ApolloHosting.com uses from browsing their website.  So once again I jumped on live chat.  I should have known since they are EIG owned that they use vDeck.  A lot of EIG owned companies use vDeck for their control panel (like FatCow).  I have toyed with it over the years and the control panel is pretty user friendly.  It’s no cPanel, but I don’t have any real complaints with it.

Security

Whenever you develop a website there is a good chance that you’re going to have to strengthen your security settings to help safeguard all your data. ApolloHosting does offer a service called SiteLock which helps prevent hackers from hacking into your websites. This does come with another monthly fee, though.

Money Back Guarantee

ApolloHosting does have a 30 day money back guarantee.  This states that if you’re not happy with your service you are entitled to get your money back within 30 days of your purchase.  However, later in the review I show their BBB rating and they do have 117 complaints against them for billing/collections issues.

Now comes the time when I will evaluate their uptime, performance, and customer support.  Then at the end of this ApolloHosting review I will either recommend them or point you elsewhere.

ApolloHosting Uptime & Performance

Uptime

With ApolloHosting you can expect your website or servers to be up about 99.97% of the time.  I have worked on a couple sites that were hosted with their company and never noticed any extended amounts of downtime.  For the most part, most webmasters don’t really complain much about their sites being down (unlike Hostgator).  Here is a screenshot that shows their uptime statistics:

ApolloHosting Uptime
This screenshot was taken from webhostingstuff.com which does show they abide by their uptime policy.

Performance

With ApolloHosting I actually checked with isitdownrightnow.com to see what their response rates were like.  I like to test every hosting company I review to see what their response times are.  For instance, a good response rate is 10-25 ms (milliseconds), average is 26-50, and a slow response time is 50+.  To my surprise ApolloHosting is actually slower than a lot of companies.  I figured since they had been in business for so long and have a fairly big client base it would be much faster.  As this screenshot shows their response time is 72.08:

ApolloHosting Response Times

e-Mail Issues

Maybe this could explain why they have so many issues with email.  But, there have been numerous reports online from unhappy customers that state their email accounts ALWAYS have issues.  This could mean anything from emails bouncing back to accounts getting flagged as spam, or even a completely useless email account that doesn’t function properly.  Here is a look at some screenshots that people complain about with ApolloHosting:

ApolloHosting Email Issue
This complaint was by Mike (automatemailing.com)
Email Issue With ApolloHosting
This response was from http://www.esimple-solutions.com/ (the owner is Ray Doughty)

ApolloHosting Customer Service

This is the part where my ApolloHosting review simply goes south.  Their customer support is absolutely terrible.  Possibly, it’s EIG’s fault since they are known to operate a lot of web hosting companies that are extremely lacking.  I have my speculations that most EIG owned companies just choose to use overseas customer support.  This is a big mistake when you are doing anything in the technology field.  A lot of webmasters (including myself) heavily rely on our websites.  We need the assurance that we can talk to an agent that knows how to resolve our problems right away.   With ApolloHosting you certainly can’t rely on their customer support.

You can get ahold of them 24/7 via live chat and telephone support.  They do have support tickets and a knowledgebase section on their website, as well.

There is nothing more irritating than receiving an unsure response from a customer support representative. Being told of an indefinite solution for the problem is mostly what is irksome from this company. They once had very good technical support, but since EIG acquired them it’s a complete disaster.  Just to show you how EIG has put a lot of dirt on “once” good hosting companies names, check out what I have to say about Hostgator.   A sensible response is hard to come by and you are extremely lucky if you do get through to their customer support.  To add insult to injury ApolloHosting even has a ton of billing issues.  I don’t know about you, but I always cringe whenever someone rips me off with billing issues for my web hosting!

I would cut and paste all the negative things people report about customer support, but this review would be a mile long.

EIG BBB
This shows EIG and all the complaints they have on them from the BBB. With all this dirt on their name EIG still receives an A rating on the BBB? It makes no sense to me!  Are you serious 117 negative billing issues?

ApolloHosting Summary

Apollo Hosting is a classic example of a business that has not weathered the storms brought about by the advancements in technology.  I can’t recommend ApolloHosting at this time.  There are much better options out there.  EIG has completely crapped on this company!  True, at one time they did have a respectable service, but not anymore.  So unless you like wasting your time with customer support and potentially dealing with billing issues I would highly recommend that you avoid this company altogether.  If you have used ApolloHosting in the past I would love to hear your feedback on their company.  If you could please leave your comments up above about your experiences (good or bad) I will be sure to post it.  Also, if you found this review helpful would you mind sharing it on any social media sites you actively participate on.

The above review shows why I can’t recommend ApolloHosting to those seeking their web hosting services.  I don’t support EIG and their servers have a pretty poor response time.  If someone from ApolloHosting would drop by and let us know what they are doing to better their service I would be more than happy to reevaluate them.

If you’re looking for a dependable web hosting company you’re in luck.  Go with WebhostingHub or GreenGeeks.  They are not going to give you the run around like Apollo and have fantastic customer support!  Thanks for reading.

In May of 2015 I wanted to start a special section for Apollo Hosting.  Why?  Because I want you to see what other websites on the net are saying about Apollo Hosting.  This adds a lot of value to tbwhs.com, because I can actually show you the research I have done on this company.

I really try to spend a couple hours evaluating different aspects of every company I review.   I categorize everything I find on Apollo Hosting into three different categories; positive, negative, and neutral.  Please take the time to read through the content I have found on them.

“Positive”

Whoishostingthis.com

Whoishostingthis.com is another hosting review site just like tbwhs.com. They have collected about 10 reviews on Apollo Hosting. For the most part it looks like they get pretty good feedback from other webmasters. They get 3.6 stars out of 5. Most of the reviews that people left are praising their service. Here are some highlights from users that took time to leave a comment:

Positive

  • Long term relationship with them.
  • Great uptime.
  • Very helpful customer support.

Negative

  • Outdated software.
  • Poor experience when using VPS hosting.
  • Not satisfied with customer support.

All and all, I am adding them to my positive section because most of the people are happy with them at whoishostingthis.com.


TopTenReviews.com

TopTenReviews.com is a site that reviews any and everything in the technology market. This means software, electronics, appliances, and web hosting companies. They have received average ratings for Apollo Hosting. For instance, help and support get 7.5 out of 10, control panel gets 7.5 out of 10, security gets 5 out 10, and as a summary they get 8 out 10.

Apollo Hosting is a standard web hosting company which provides the standard hosting services. Some services Apollo Hosting provides are servers with 3GB of space, 100GB of bandwidth monthly, 99.9% up-time guarantee, mambo site builder, 50 email accounts, and site statistics. Although some of these options are lower than other hosting companies, Apollo’s price is very affordable and has been praised by many users.

A large part of Apollo’s services is the user friendliness of their control panel. With a wide array of FAQ’s and tutorials, users do not run into much trouble with setting up their website. In addition, users are welcomed to use 100 template designs to help build your website. Coupled with their large knowledge database, Apollo also allows users to fill out request forms to learn how to troubleshoot a problem or talk with their live support through chat or on the phone. Thus, control panel and customer support are easily rated at 8 out of 10 each.

The last category is security which ranks at 5 out of 10. Since Apollo has been affected by a takeover by another company Endurance International Group, some aspects of the company have degraded. The main aspect that has been degraded was how Apollo’s support staff handled some troubleshooting errors. Customers claimed that they ran into issues with the small 3GB space and when they contacted Apollo’s support, their support staff allegedly deleted their files without warning to free up disk space. Therefore, Apollo receives a 7/10 due to some aspects lacking after the takeover.

The feedback on them seems to be mostly good. Therefore, I am adding them to my positive section for my research. Even though their security could be better which gets 5 out of 10.

“Negative”

WebHostingJury.com

WebHostingJury.com is another web hosting review site. Here other webmasters stop by and rate different web host. They then leave a comment about their experience with Apollo Hosting. The reviews from past customers are very negative though. They have rated them for reliability (1.5/5), support (1.4/5), pricing (2.2/5), and get an overall score of 1.7/5.
The most redeeming qualities customers rated Apollo were pricing and support both coming in at 2 to 3 stars out of 5. Pricing is obvious as it is below industry average; however, support suffered during the takeover when the company became more aggressive on sales by billing early and taking very little to help troubleshoot any problems. Reliability is the worst category averaging at 1 star out of 5 because customers have experience total data loss during the migration of their servers. Some customer’s experience total data loss when they asked support to help them manage their disk space. Since Apollo only offers 3GB of space, it becomes a little tight; however, we see Apollo’s style of troubleshooting in this scenario when their support staff deletes the user’s files to save space. In addition to files being deleted, Apollo has had trouble with providing usability of their LAMP servers as their PHP configurations are out of date while their support refuses to update it.

With the troubling aspects listed above, Apollo comes in with a 1 out of 5 stars due to its poor customer service while the only redeeming quality would be its price and the enticing 100 plus web templates available to its users.

As you can clearly see webmasters are not to happy with Apollo Hosting. There are lot of webmasters that are warning people to stay away from them. Nearly everyone that has taken the time to leave a review has had something negative to say about them. For this reason I am adding this piece of research to my negative section.

“Neutral”

WebHostingGeeks.com

WebHostingGeeks.com is a hosting review site just like tbwhs.com. All of their reviews are user based though. Meaning, they don’t have an editor review or anything. There have been a mixed bag of responses on Apollo Hosting. The following good and bad points were addressed in the reviews:

Apollo Hosting is a web hosting company which offers website hosting solutions, VPS hosting, domain registration, and many other online services. Coupled with these services Apollo Hosting offers a 30 day guarantee or your money back, 24/7 toll-free support, as well as, free domain name and setup. Thus, Apollo is an average web hosting company that provides the same sort of services many other companies provide; however, Apollo has won the favor of many customers in the past with its low pricing and User-friendliness design.

Previous customers of Apollo Hosting all claim that the pricing was the main attraction when it came to choosing their web hosting company. These users rated pricing at 5 stars and then praised Apollo for their intuitive UI and friendly attitude which ranked around 4 stars on average. These previous customers were very content with Apollo Hosting in this state; however, Apollo underwent a takeover by another company (EIG). Customer’s quickly noticed a decline in service as Apollo’s new support staff were aggressive billing wise, and not at all helpful when it came to troubleshooting errors.

Along with the takeover, Apollo has suffered streaks of long down-time which has caused customers to rate it quite low. The once happy customers have since changed their providers and new customers have quickly learned to stay away from Apollo Hosting. Therefore, Apollo has greatly declined since the takeover by EIG and all customers have felt the effect of this, despite previous customers having a good experience with Apollo. Thus, Apollo is rated around 2.5 stars to 3 stars for the pricing and user friendliness, but failing to properly support its services and new aggressive attitude.

Overall, 4 users have rated them 5 out of 5, 4 users have rated them 4 out 5, 4 users have rated them 3 out 5, 7 users have rated them 2 out of 5, and 7 users have rated them 1 out of 5 stars. As you can see they get a mixed bag of praises and complaints. For this reason I am adding them to my negative section of my Apollo Hosting review.


Hostsearch.com

Hostsearch is another web hosting review site that rates different hosting companies. They have collected over 75 reviews from Apollo Hosting customers. It looks like a lot of them love Apollo, while others really hate them a lot. From the reviews they get they get 3 out 5 stars. Here are some of the pros and cons that users have reported when hosting with them:

  • Pros
    Loyal customers for 10+ years.
  • Great customer support.
  • Very dependable.

Cons

  • Expensive compared to other host.
  • Rude customer support.
  • Billing errors.
  • Email problems.
  • Frequent downtime.
  • Lost files and no one at Apollo Hosting can recover them.

I am adding this part to my neutral section because they do get good and bad responses from customers that use their service. However, there is a mixed bag of responses. It’s either all great or horrible. However, I did notice a trend. The reviews that are the most recent don’t speak very highly of them. Before the change of management they seemed to be a lot better than they currently are.

This part of my Apollo Hosting review is an excellent addition to tbwhs.com.  This gives me a chance to talk to webmasters about their experiences with Apollo Hosting.  What I do is conduct email interviews with others and publish the questions and answers here.  If you have experience working with them please feel free to contact me.  I would be more than happy to do an email interview with you.  You can contact me through my contact us page or reach out to me  on Twitter @tbwhs.
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All content on tbwhs.com are opinions and not facts. I have thoroughly reviewed each company and then provide my personal opinions on them. It's up to you as the consumer to do your due diligence and do more research if you feel something might be inaccurate.

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