Summary: Dot5Hosting is not a company I recommend. EIG owns them. Much better host out there. This Dot5Hosting review shows what other site owners are saying.
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Dot5Hosting began in 2002. Located in California. They have made a name for itself. Through its budget hosting. Through which they intended to deliver personal and business web hosting at affordable prices. Before I go any further. They are owned by EIG. They own other hosts like Hostgator, EasyCGI PowWeb, HostNine, HostMonster, and Globat.
In my Dot5Hosting review, I will show you the features, uptime, performance, and customer support. Followed by a Dot5Hosting summary.
Now, let’s jump into the features that this company offers. Look at their uptime, performance, and then at customer support.
Dot5Hosting offers shared hosting for $5.95/month. It is their one and only shared plan. It is a little bit more expensive than 3iX, 1and1, and SiteGround. But, sometimes paying extra is well worth the money. You can only pay for two years of service for $5.95 ($142.80). $6.95/month on a one-year billing cycle ($83.40). You do get a free domain name when you sign up with them.
The site is easy to navigate since there is only one hosting package. Cost $5.95/month. Do have to pay for a year upfront. For a year this will cost $83.40. Dot5Hosting does allow you sign up for two years. Will cost $142.80. And, they’ll help you set up your site. They are a Linux only based host. So if you are looking for Windows, you will have to check out my Host4ASP.net review or RoseHosting. They do have over 140 do it yourself tutorials. You can easily follow them. With the limitations of their shared hosting packages. Your site development is also limited, but affordable.
Everything Is Unlimited With Dot5Hosting
They state that you will receive unlimited disk space and bandwidth on your shared server. Please see this article on unlimited hosting offers to find out what this means. If anyone knows the actual limit, please let us know. Obviously, I am not a fan of anything that says unlimited. If you are installing WordPress, Joomla, or Drupal, it won’t be a problem. They support all of those content management systems.
Prices Do Go Up
One thing that bugs me about Dot5Hosting is once you get started with them their prices do raise. What do I mean? Link at the bottom of their home. “The promotional price is for the first term only”. Then you can click on a link that shows what the price goes up to. Here is a screenshot taken right from Dot5Hosting’s site which shows you exactly what I am talking about:
GoDaddy has done for years to their customers, and I am not a fan of it. Dot5Hosting has taken this approach, too. Sure, it makes them more money. But I have done business with InMotion for 8+ years. They never raise my rate when signing up for another contract.
Dot5Hosting uses vDeck for their control panel, rather than cPanel. A lot of EIG owned companies like Fatcow and StartLogic use vDeck though. It is an adjustment for most people who are used to cPanel. But not that bad. If using Plesk or cPanel is a must for you, you’ll have to look elsewhere. They do not offer those two control panels. Within 20 minutes though I was relatively comfortable with it.
Dot5Hosting does offer some extra services you can purchase. If you’re completely new to designing your first site. Dot5Hosting does have a service called “JumpStart.” There are three plans where you get a one on one consultation with a tech. The details are down below:
Basic Jumpstart. This plan is a 30-minute meeting that shows you how to managed your email settings. Help you decide which website builder is right for you. Access your billing invoices, and submit your site to Google, Yahoo, and Bing. Cost you $19.95.
WP Jumpstart. This plan is a 45-minute consultation that shows you how to get started with WordPress. They set up WordPress for you, and show you the ends and outs of using WordPress. This WP Jumpstart plan also come with everything else that Basic Jumpstart has. It does come with visual sharing. You connect your monitor to a screen sharing application. They walk you through the basics. Cost you $50.00.
Weebly Jumpstart. This plan is a 45-minute consultation that shows you how to get started with Weebly. It does everything the WP Jumpstart service does except the focus is on Weebly and not WordPress. They even show you how to setup your first page on your site. Like WP Jumpstart you can connect your screen with their application and watch them walk you through Weebly. Cost you $50.00.
You can pay them to backup your site for $12.95/year. Protect your files (SiteLock) from viruses for $1.94/month. Also, has some SEO services.
Dot5Hosting Uptime and Performance
Uptime is a complete gray area as far as I am concerned with Dot5Hosting. I could not find anything that said they had a 99.9% uptime policy. Instead, I did find on their “reason to pick Dot5Hosting” page. Some text that said “maximum uptime.” Not sure what that means, though. However, from the research I have done it doesn’t look like site owners are complaining about the downtime.
Reliability doesn’t seem to get good reviews with Dot5Hosting. I did see some complaints on WebHostingJury.com where they do get a 1.4 out five on reliability. But, I do know that Dot5Hosting was bought out by EIG in 2008 or 2009. They have had lots of problems with other companies they acquired.
How good is Dot5Hosting’s speed?
Ran some test from various locations. Here are the results:
|Los Angeles||81.06 ms|
|New York||6.36 ms|
|San Francisco||71.39 ms|
After 11 lookups, the average response time of your name server ns1.dot5hosting.com is 90.8 milliseconds:
Also, did a speed test. The results are down below:
|Loading Time||First Byte||Start Render||Speed Index|
Research shows you could have issues with site speed. Dot5Hosting reviews have been left on:
On my Dot5Hosting review, I have gotten poor feedback on Dot5Hosting, too.
Dot5Hosting Customer Service
How good is Dot5Hosting’s support?
Dot5Hosting does have customer support that is available 24/7. You can contact them through their toll-free telephone number, live chat, and through their ticketing system. As mentioned up above in my features section Dot5Hosting does have a pretty extensive knowledgebase. It does have a lot of helpful information on domains, building sites, eCommerce, marketing, scripting, WordPress, etc.
Customer support is one part of a host that you do not want to outsource overseas, though. It is fine for Xbox and PS4. But when you’re talking about a host, this is a mistake. You do not want to be gambling with business owners sites. I have to say that I don’t think Dot5Hosting support is at the same level as MDDHosting, WireNine or GreenGeeks.
Outsourced Customer Support
However, I do believe that Dot5Hosting does outsource their customer support. Has not been confirmed, but I do have speculations that they are paying for overseas customer support. From various hosting sites including tbwhs.com Dot5Hosting doesn’t get the best feedback for their customer support.
Dot5Hosting Review Summary
I do not recommend Dot5Hosting for people that are looking for a shared plan. They are owned by EIG which I typically do not support. Their prices are a little high when you first sign up. But, you can expect them to raise even more if you sign up for another billing term. They do have some complaints about reliability, but uptime is just a complete unknown. Customer support is ok, but I do believe they outsource it overseas. There is nothing that I see that makes Dot5Hosting stand out to me.
Looking for a shared hosting company? Read my WebHostingHub review because they are much cheaper. Have local support. Have done business with them for over six years now. They are much better than Dot5Hosting.
My research on Dot5Hosting.
Interviews with Dot5Hosting customers.