Plans: Shared and VPS.
Summary: Gate.com is not a company I recommend you do business with. There are a lot of better hosting companies out there. This Gate.com review shows why I do not recommend them for your web hosting needs.
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Gate has been offering web hosting services ever since the Internet has been part of our lives. Gate has started offering web hosting services since 1996 and has since hosted over 600,000 websites. Gate offers complete web hosting services for both Linux and Windows users. Gate has a specific plan for the web hosting services you need, so choosing the right plan is relatively easy. Should you need to change your plan, upgrading and downgrading is a swift process.
Whenever I review a web hosting company I like to look at a number of different things. I want to look at their features, performance, uptime, customer service, and then last but not least their price tag. I used to recommend Gate, but since I got a lot of negative feedback from people I have changed them to not recommended.
- Storage. You can always purchase extra storage for any VPS plan that you choose. You can buy 10 GB for $3/month or 20 GB for $4/month.
- Bandwidth. You can always add more bandwidth to your VPS plan if you want. You can buy 500 GB for $20/month, 1,000 GB for $40/month, and 2,000 GB for $80/month.
- Ram. If you need more RAM for your VPS you can buy this too. This will cost you $20/month for 512 MB of extra RAM.
- IP Addresses. These will cost you $2/month per extra IP address you want.
Gate.com does have a 100% uptime policy. For me this is a red flag, because much like MochaHost they to have a 100% uptime policy. This means your server will be up 100% of the time. Really this is misleading because there is no way you can promise your clients that your website will be up 100% of the time. I have had sites on some of the most dependable hosting companies and even their uptime was 99.98%.
However, from the research I have done on Gate.com it doesn’t look like webmasters are complaining about their uptime. In fact, they seem to be quite pleased with it. So I can can’t knock Gate.com for their uptime. Chances are if you host with them you will not have lots of extended amounts of downtime.
When I review a web hosting company I take their performance very seriously. Just about every host out there will try to tell you their servers are blazing fast and are integrated with the latest technology. Gate.com does tell you that their servers are deployed in minutes and are “ultra fast”. I did my research on Gate.com and found out that they are using SSD hard drives. These hard drives are faster than the mechanical hard drives. Up to 50X as fast.
I really do favor companies that do use SSD. I am glad that Gate.com does use it. Therefore, I can rank them fairly high in terms of performance.
Gate.com Customer Service
Gate is a grab bag for customer service. I have never had a problem with their customer service. They have a 24/7 toll free number that you can call whenever you need to get in contact with them. You can even jump on live chat or contact them through a support ticket. They have replied to most of my concerns in a timely manner. However, the way that they deal with problems isn’t always the best way of handling them.
People have reported the worst experience happened when they wanted to cancel their account. As soon as they advised people would stop their service they instantly cut their access to the control panel. This is expected that and it was perfectly okay with them. What people don’t expect is that they were continued to be billed from Gate. Very frustrating and a number of people have had to put a bank block on there account. Overall, I really feel their customer support could be improved drastically.
So you’re probably wanting to know what is tbwhs.com stance on Gate.com? The short answer is I do not recommend them. This doesn’t mean that I think they are horrible or anything like that. If you are a small or medium-sized business or need personal web hosting, you can make do with Gate.com. They really don’t come with as many resources (RAM, CPU power, etc.) that a lot of other web hosting companies come with. Therefore, if your website grows to big your website might be able to be hosted with Gate.com.
All and all, I don’t think they are bad I just recommend InMotion Hosting for VPS and dedicated servers over them. However, if you’re looking for a shared server I would go with SiteGround. They are much cheaper and both of these companies are a much better option.
Around July 2015 I wanted to create a special part just for Gate.com. I want to show my readers my research I have conducted prior to writing them up a review. I spend hours and hours researching everything I can find about Gate.com before publishing my review on them. Then, other webmasters stop by and leave their comments on them so we can all learn what it’s like to host with them.
Depending on what I find on Gate.com will determine the section it goes in. I have three different sections for them; positive, negative, and neutral. Based on the content I read I then will place it in one of the three categories. This lets you see why I state whatever I publish on Gate.com. Hopefully, you take a couple minutes out of your day to view my research section down below:
The interview section of this Gate.com review allows us to get some 1 on 1 feedback about what it’s like to host with Gate.com. A lot of the times someone will stop by tbwhs.com and leave a comment and I will follow up by sending them an email. I will conduct an interview with them and then publish it in this section of tbwhs.com.
I am looking for you if you have experience with Gate.com. I want to do an email interview with you and publish it here. Please contact me through my contact page or if you would rather send me a tweet @tbwhs feel free.