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Hostgator Web Hosting Reviews – Very Popular But Lots of Unhappy Customers

Updated: May 1, 2020 by tbwhs

Name: Hostgator
Plans: Shared, VPS, Cloud, and Dedicated.
Website: www.hostgator.com
Summary: Hostgator has been falling more and more over the years. They were bought out by EIG and since then have been losing more and more customers each year. I don’t recommend them to fellow webmasters. These Hostgator web hosting reviews show what other webmasters are saying about them.

Hostgator.com
{{ reviewsOverall }} / 5 Users Score (95 votes)
Overall2.3
Reliability2.4
Server Speed2.5
Customer Support2.1
Features2.6
Cost/Value2.6
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HostGator LogoHostGator is a very heavily advertised web hosting company that you have probably seen on numerous sites all around the internet.  But, what are webmasters saying about their experience with them? For years and years I supported them.  In fact, years ago if you would have told me you didn’t like them I would have looked at you like you were a crazy person.

But, times have changed with HostGator!

Since they were bought out by EIG which owns several host I do not support like PowWeb, StartLogic and Dot5Hosting. Bear in mind, there are a some such as Fatcow and Bluehost that are owned by them (EIG) which I do support.  At one time they really had a good thing going, but sadly good things don’t always last. Aside from that they were started by their founder Brent Oxley in 2002, and they ran greatly for 10 years.  I actually used to host dozens and dozens of websites on their servers. In June of 2012 I started to notice my VPS was really going downhill and I migrated away from them.

Sadly, HostGator has a lot of questions that are just unanswered by their team or current operators (EIG). Please note that if you are promoting them they are notorious for not paying their affiliates. Just Google it!  So if you’re a webmaster and have your clients sign up with HostGator there is a good chance that your commissions will get mysteriously reversed.  I like to review companies on a number of different criteria; features, uptime, performance, and customer support.  Prior to reading this full HostGator review you will see why I no longer standby their service anymore.

Hostgator Features

HostGator’s Shared Plans

HostGator offers 3 shared hosting packages to meet all of your websites needs. They should be able to handle anything you need, but find out why I stopped using them a little later in this article. If you are a newbie to intermediate webmaster they offer shared web hosting plans. They offer three plans the “Hatchling” ($3.96/month), the “Baby” ($6.36/month), and the “Business” plan ($10.36/month).  These plans should be able to handle anything you need for a small sized site, with very little issues.

HostGator’s VPS Plans

For the more experienced webmasters you will need a VPS server (which is fully managed). They offer 9 different levels with full root access. Depending on the traffic and obviously your budget would determine whether you want to purchase the level one for $19.95 a month or there level 9 plan which is $209.95 a month. Bare in mind, that if you want cPanel installed on your VPS its going to cost an extra $10 per month. For me and my VPS I had the level 3 plan with cPanel so it’s $49.95 a month.  You’re not forced to use cPanel if you don’t want to and there is even an option to not take advantage of it.  Really, I guess it’s just a personal preference for the webmaster.  The price is reasonable and I was more than happy to pay that monthly bill. Additionally, if you sign up for a year HostGator will give you discounts on it, since you are paying all at once.

HostGator’s Reseller Plans

Along with the above mentioned services they also offer a reseller service, which a lot of people are using right now.  They currently offer 5 different plans for resellers; “Aluminum” (24.95/month), “Copper” (34.96/month), “Silver” (49.95/month), “Gold” (74.95/month) and “Diamond” (99.95/month).  HostGator will give you discounts on your first month of service, too.  So if you’re a webmaster and own lots of different websites for your clients you could easily sign up for a reseller plan, and have your clients pay you to host their sites on your HostGator server. Ideally you should be able to manage and brand your own reseller account and HostGator does have all the features to make it possible.

HostGator’s Dedicated Plans

If you are requiring a dedicated server for your website then you’re expecting a lot of traffic and/or have a lot of videos or streaming audio. HostGator does offer full managed dedicated servers at a pretty reasonable price. Currently, they are offering “Basic” ($139/month), “standard” ($175/month), “elite” ($223/month), and “pro” ($299/month). Each of these plans comes with 5 dedicated IP’s and free cPanel (which is a plus, because as mentioned above they charge you $10 a month for it with your VPS plan).

Security

Hostgator does take security very important. They have partnered with a company called SiteLock. What SiteLock does is monitor your website for possible malware threats. Once your website is compromised they will even restore your website to a previous state. This service does come with a monthly price tag though. I have written about SiteLock, and you can read my full SiteLock review here.

All of the features look great; now it’s time to test it out.  You’re about to learn why I stopped using them in 2012.

HostGator’s Uptime

Hostgator Uptime
HostGator has a 99.9% uptime guarantee which they actually abide by or once did. The above screenshot shows my sites up time tested through siteuptime.com which shows my website has been up for 5 months straight without one single month of being down. That is pretty impressive and I would like to see someone try that with GoDaddy, because it simply won’t happen. Well since June of 2012 things haven’t quite been the same. As the screenshot below will show my site has been down 16 times in 2013.  7 of those are in December and there were numerous issues that HostGator told me was an issue with my site, which turned out to be false. They told me that one of my sites was using to many resources with my VPS (70-100 hits a day)? Each time my site was down I spent about an hour to 1 1/2 hours talking to them to get it back up. Most VPS hosting wouldn’t have a problem with that.  Hell, shared hosting would even support that! I had WP Super Cache installed on that site too. But time after time they blamed it on plugin after plugin and finally told me the problem would keep happening so I signed up for InMotion and told HostGator they have lost a customer, because they really didn’t care to do anything to resolve the issue. Their response to that was “sir it’s your problem not ours”.  In total I spent about 5 hours going back and forth with them.  It would just keep happening and after awhile it really started to get old.  This was really the straw that broke the camels back for me.

You might be thinking the graphic down below is kind of outdated.  It’s not really.  In fact, if you click on my “more articles” section you will see in 2014 I have collected more problems with uptime from HostGator.  Bad news really travels fast!
Hostgator DownBeen running on InMotion with no issues, seeing how I trust all my sites with them now. As I sit back and think about it after they screwed me out of 29 (in a month) sales and a couple I tested out with clients, and made sure there site was up, they corrected commissions. As stated above this is a huge problem with HostGator. If they are running that kind of business do I even want to associate with them anymore? Finally, I just said they are not worth my time anymore.  I am probably one of the few web hosting review sites to tell people to go elsewhere.  But, slowly but surely others are catching on.  Now, a lot of affiliates are still promoting them.  I see them all the time on Twitter.  However, you need to think about your integrity when recommending a company.  If I told you XYZ company was awesome and I use them, but as it turns out people don’t like them would I have any creditability?

It’s Getting Worse Though

HostGator Post

Now, since then downtime has been a major issue with Hostgator.  I have written a post about this on May 2, 2014.  After monitoring the Twittersphere I have found that not only do they not abide by their 99.9% uptime policy, webmasters are pissed about it.  If you want to see what I have to say about their uptime in 2014 please click here.  Note: I even tweeted it to HostGator and they told me they would get back with me on that post.  Been waiting 2 months and haven’t heard anything from them.  I will keep hitting the refresh button every 5 minutes..LOL.  One of these days!  Either they don’t care or are to busy with their angry customers.

Limited Processes

Another problem with HostGator is for their shared packages they limit your processes to 25.  For anyone that is wondering what a process is, it’s just a fancy name for scripts that open and close on your website.  So if you have a number of plugins and widgets on your website and a shared plan with HostGator your out of luck.  This means that once you reach the processes limit of 25 HostGator will suspend your web hosting account.

Just a word of advice, always contact any host you do business with to make sure there are no limitations on the number of processes you can run.

Hostgator Customer Service

Hostgator at one time had the best customer service (or very close to it). I can remember a time when they would bend over backwards to help you. Live chat only took 5-10 min to fix any issues, but honestly I have noticed it’s taking a hell of a lot longer to get a response and I have speculations about them hiring overseas customer support. That used to be their bread and butter (local support). Sadly, the company (EIG) that bought them out for 225 million dollars is really putting a lot of dirt on their name.

Here are some screenshots to show how bad customer service is getting with HostGator.

HostGator Customer Support Is Bad
Pulled from WhoisHostingThis.com and shows a customer has spent about 10 hours on the phone with HostGator for an issue in total!
Experience With HostGator Support Team
Another snippet from WhoisHostingThis.com which shows an angry customer has started over 30 customer support tickets!  Live chat just disconnects too!

Waiting times are getting longer and longer with Hostgator.  In my 6+ years of reviewing hosting services I haven’t seen a company go down so quickly.  As mentioned above, I remember a time when it took 5-10 minutes to chat with them on “live chat”.  On average it now takes a lot longer.  This is way to long!  Their Twitter blows up 24/7 with customer complaint after complaint.  Really, the glory days for HostGator are coming to and end.  EIG and their management has already ran a lot of companies into the ground and HostGator is no exception to the rule.  Forget “world class” customer support because it isn’t there anymore!

BBB – Complaints With Hostgator

To be quite honest with you ever since EIG has bought them out the complaints have been piling up pretty steadily.  EIG owns hundred of companies and has completely destroyed their once good name!  These complaints can be anything from advertising issues, billing issues, delivery issues, guarantees, and most commonly problems with their services.  At this time; March 10th, 2014 Hostgator has 163 total complaints on them.  See the screenshot down below:

Hostgator BBB Complaints

Hostgator Web Hosting Reviews Summary


Hostgator has lost my trust and I no longer recommend them.
 I can’t support a service with unethical practices and correcting commissions for no reason is a huge mistake.  In business your supposed to treat your business partners right, otherwise they won’t be to loyal to you. They couldn’t support my VPS with 70-100 hits a day and they play the blame game.  They could possibly be overloading their servers or just getting a little careless.  I really feel they are on a downward spiral; something needs to be done because the mound of filth on their company is growing and growing every single day. They are falling quickly into the gator swamp. I am one of the few hosting review sites that actually will constantly update reviews and make sure things are accurate. I am not stating they are horrible host by any means.  Some people have used them for 10+ years and wouldn’t ever consider moving.  But I would choose InMotion (VPS) or WebHostingHub (shared) over them. They have a lot of issues they need to iron out before I can recommend them again.

I really feel that HostGator’s customer support has went downhill greatly over the last 2 years. They were bought out by EIG and it doesn’t seem that their management has the same “high standards” that their old management used to have. There have been lots of reports of site downtime and performance issues. If HostGator could improve upon these areas I would be more than happy to reevaluate them and recommend them.

I have asked Hostgator to give me some feedback on my review of their company a number of different times.  I have tweeted to them, wrote on their Facebook wall, emailed them, and contact them on live chat to show them my review.  Each time I do it Hostgator told me they will look into it or pass it along to someone.  Sadly, they never contact me so I can post up their rebuttal on my review.  It really would be nice if they would do what they state they’re going to do one of these days.  Is it to much to ask?

If you liked this post please share it with the buttons down below and feel free to leave me a comment good or bad and I will be sure to publish it.  Thanks for taking the time out of your day to read my full HostGator review.  Happy website building!

I started this unique section about HostGator because I want to show you some other sites that are talking about them.  Clearly, if you have read my review on their company you can see that I don’t recommend there service.  I have had personal experiences with them over the years.  There are just so many better companies out there that haven’t fallen prey to the EIG take over.  The articles about HostGator are stacking up each and every day.  In fact, I have received a lot of feedback from webmasters that have used their service in the past.  Their comments come in each week.  Some of them are loving there experience, while others are completely fed up with them.

So, from the research I have done I have found there is a lot of articles about HostGator.  I have handpicked some of my favorite articles on their company.  I will include the good, bad, and neutral articles that I have come across over the years.  Please take the time to view the content on HostGator down below.

“Positive”

Wpbeginner.com

Wpbeginner.com is an awesome website that was founded by Syed Balkhi.  Syed has all kinds of experience in the web design field.  In fact, he has over 8 years of experience.  His website has quickly become an authority in the WordPress industry.  This website has all kinds of awesome information on WordPress.

Wpbeginner.com is actually hosted on Hostgator’s dedicated server, as it states on their website.  HostGator does have a 1-click installer which does appeal to a lot of WordPress users.  It’s a highly recommended company to any WordPress users. Wpbeginner.com rates Hostgator 5 out of 5.

At this time, January 2, 2015 there have been 19 comments on HostGator.  Most of the comments seem to praise HostGator.  However, as of lately people have been leaving negative comments on them.  The EIG take over has caused a lot of stress and people are complaining that customer support just isn’t what they used to be.


Hostgator.com

HostGator has won a number of awards over the years.  Believe it or not I made them an award at one time.  Other web hosting review sites have presented them awards for “editors choice award”, “best host for bloggers”, “best WordPress hosting”, “best free website transfer service”, “best reseller host”, etc.  They have received nearly 50 awards which is displayed on their website. I know it seems a little weird to include a positive article on HostGator that is on their website.  I mean what company in the world would say anything negative about themselves.

From 2010-2013 the have posted these awards.  However, they haven’t been presented with one single award that is up on their site in 2014 (as of January 2, 2015).  This really helps clarify my point that EIG has put some serious dirt on their name.

However, webmasters used to rant and rave about there customer support and cheap web hosting plans.  It just strikes me as odd that they don’t have anymore current awards being presented to them.

View their awards.


Wpdevshed.com

Wpdeveshed.com is a site that offers a number of different WordPress themes.  Some of the most popular themes that they offer are Restaurateur, Surfarama, Attorney, Magazino, Noteworthy, ePublishing, Citizen Journal, etc.  They really have some great WordPress templates that I have used and love.

However, one really cool thing about Wpdeveshed.com is that they actively monitor 45 sites that use Hostgator’s servers. and it shows there uptime, server and response times.  You can look and see what the uptime and response times were in the last month, 3 months, 6 months, year to date, and year.  Then it shows what the industry average is.  Really, pretty cool review that they have written up!

Wpdevshed.com is an authority site amongst webmasters and WordPress users.  You can trust what you are reading on their review.  However, my opinion might be a little different than theirs.  I do respect what they have written though.

Visit their review.


WebHostingSecretRevealed.net

This is a hosting review site that was founded by Jerry Low in 2008.  I have known him for about 5 years now.  Just like tbwhs.com it’s another hosting review site.  He has currently reviewed about 40 companies on his review site.

Jerry has been a HostGator supporter for over 6 years now.  He shows all the different plans they offer, what he likes the most about them (uptime, green hosting, upgrading options, price tag, and being transparent with the amount of CPU usage you can use with them.  You can check out HostGator’s TOS here.  He does provide uptime statistics.  The data is pulled from Wpdevshed.com.

He does give the cons or dislikes of HostGator, as well.  The following cons of them are slow customer support, and bought out by EIG (Endurance International Group).

Jerry used to rate HostGator 5 out of 5 stars.  However, since they were purchased by EIG you now rates them 4 out of 5 stars.  All and all, it’s a HostGator review that does praise their services.

“Negative”

Yoast.com

Yoast has one  of the best SEO WordPress plugins on the market today.  Thousands of webmasters trust his plugin with their websites (myself included).  He even gives SEO audits on his website for $699, $899, $2,499, and $3,999.  Obviously, you can trust that Yoast is a trusted resource for everything SEO related.

On October 10, 2013 he published an article on his website that shows he is avoiding HostGator because they have mistakenly blamed his WordPress SEO Plugin and his WordFence plugin for issues with their servers that were hosted with them.

It’s safe to say that since EIG HostGators support hasn’t been what they once were.  He published the email that was sent from HostGator to him.  It’s really sad that they can’t admit they were in the wrong and for that reason have caught some major backlash for this!


Clairediazortiz.com

Claire is a blogger and speaker that has released a book Twitter4Good.  She has written a number of Twitter books, as well.  She was actually an early employee at Twitter.  I really like her Twitter training.  She is an excellent teacher.  She has been featured on Wired.com, The Washington Post, Forbes, and the Fast Company.  She teaches people how to use Twitter correctly and is a successful entrepreneur.

But, as she was traveling she experienced a lot of problems with HostGator.  She had connectivity issues.  HostGator said that others networks were having problems.  Basically, it was everyone else’s fault but they refused to take the responsibility for the problem.  She spent 36 hours talking with HostGator techs and they did nothing but contradict themselves and lie about the problems.  In fact, she even had a friend in London that stated it was not working for them either.     

Finally, she got so fed up with HostGator that she decided to leave them.  Claire wrote a blog post about them.  It showed screenshots of HostGator being rude on live chat.


HipHopMakers.com

Mark V. runs HipHopMakers.com.  He used to host with HostGator.  But, he released a blog post that showed the key points he doesn’t like about them.  The following points were addressed in his blog post:

  • Email and live chat provide different reasons on why stuff is not functionally correctly.
  • Sites go down when there is a huge spike of traffic on other sites on the same server.
  • They publish stupid articles on “10 ways to tell if your web hosting sucks”.
  • Customer support tries to make it seem like your an idiot.  They are rude and frequently ignore your questions.
  • Frequently, HostGator will take down your site if you exceed the CPU usage.
  • WordPress sites that have 25 people on it at a time will time out.  You will lose your database connection.  Expect your website to go down.
  • Your account gets suspended for to much traffic or if you’re using to much space.
  • HostGator doesn’t really abide by there 99.9% policy.  ( I can attest to this!)
  • They will try to get you to move to a VPS server.  Upsell rather than fix the problems.
  • It’s very difficult for your site to grow with them.  His site got 1,300 unique visitors per day.  But, their servers could not support it.

Furthermore, he has recommended that you avoid them altogether.  There are much better web hosting providers out there.


Mashable.com

Christina Warren wrote an article that was featured on Mashable on August 2, 2013.  The article was about EIG (Endurance International Group which owns a number of host providers including HostGator, BlueHost, and JustHost (to name a few).  There are number of hosting companies that EIG owns.  This article shows that if you’re hosting with any of their three big brands you’re probably experiencing downtime.  There was a big outage that was a result of server maintenance on their servers in their data center in Provo, Utah.

HostGator did keep their clients up to date in their forum thread on the issue.  However, the live chat and phone support were bombarded by unhappy customers that wanted answers.  During these periods the wait times on live chat and the telephone were extremely long.  I had a couple of clients that can attest to this.

During this period HostGator lost a fair number of customers that were unhappy with the amount of downtime they were receiving.  Eventually, servers were restored, but do to this maintenance issue left a bad taste in a lot of users mouths.

Read the article here.

“Neutral”

TopFiveAwards.com

Scott Buehler runs a VPS hosting review site at TopFiveAwards.com.  It was founded 5 years ago in 2010.  He created this site to focus all his hosting review efforts on one site.  This sites main focus is to review VPS web hosting companies.

HostGator just revised their VPS plans and Scott is one of the first sites to cover their new plans.  He states that the pros of using them are no long-term commitments, lots of self-help sections, pricing includes cPanel (except the Snappy 500 plan).  The cons of using HostGator is they charge $2 for each additional dedicated IP address and they lease their servers so you only have one server to choose from.

He states that he does recommend HostGator and has rated them 3.5 stars out of 5.  They are a “very good” web hosting company.  However, as Scott points out HostGator has fallen a bit in terms of quality and reputation since his last review in 2012.  The company is now owned by EIG which could have some problems (outages, support, etc.).  They do not make the top 5 list at TopFiveAwards.com.

If there is one part of this review I am really excited about it’s the interview section.  This is the part of my HostGator review where I actively go out and reach out to webmasters that have used their service over the years.   The idea here to give webmasters a more in depth review on what you can expect when you decide to host with HostGator.  Whenever I conduct an interview I like to mix up the questions so that my readers get a wide variety of Q&A’s that will help then in making a decision to host with the company or not.  I really like doing interviews and would love to talk with you about HostGator if you have experience working with them.  If you want to reach me to do an email interview please don’t hesitate to contact me.  You can always send me a tweet through Twitter @tbwhs, too.

“Erik_Emanuelli”

Erik Emanuelli is a serious traveler and freelance writer. He loves to create great tutorials and blogging tips on his main website NoPassiveIncome.com.

How come you decided to sign up with HostGator?

When I started blogging back in 2010, HostGator seemed to be the most popular choice.

The friends I have known during my first months online had their blogs hosted with HostGator.  Also, some tutorials I watched and guides I read were related to them.  Basically it was a choice based on their popular brand.

What do you feel are the pros and cons to HostGator?

Pros : great server speed, uptime and reliability. I like their affiliate program.

Cons : too high prices, customer service giving too many “general answers”.

Can you tell me about your experience with HostGator?

I’ve been using the “Baby plan” with HostGator for more than 4 years, since 2010.

Recently, due to a new project (Klinkk, a blogging community created using PLIGG CMS), I noticed I could no longer stay on a shared server.  I experienced several account suspensions during 2-3 weeks, due to high resource usage.  After chatting several times with HostGator staff, they told me the issue was related to Klinkk.  The problem was huge, because together with Klinkk, also my main blogs went down, for several hours.

This issue was killing my online activities.

In September 2014, I decided then to upgrade directly to a dedicated server (+170$ each month).  After they moved everything, things seemed to work just fine, for a month.  But on October 2014, I had to request the reboot 5-6 times during 10 days, because the server went offline (sometimes even for few hours if it was during night time).

After several chats done with HostGator technicians, the only solution seemed to kill Klinkk (or move it to another server).  I decided to migrate Klinkk to Best Hosting and Design.  My friend Jane and her staff took care of everything. It was really a great peace of mind for me when the transfer was complete and Klinkk was finally online.

It’s now hosted on a shared server, so it is really not using many resources.  I honestly still don’t know what was the real issue that caused Klinkk to taken down all those times on my dedicated server at HostGator.

I don’t have time and energy to investigate that. I’m happy to be on a dedicated server right now with my blogs, as the loading speed is really improved.  I’ve a project to add more sites to my online assets during 2015, so it’s quite worth it for me the price I’m paying.

But I can tell that the Hostgator technicians gave me just “general answers” to my problem, and I was not happy about what I needed to do (move Klinkk to another server), to solve the situation.  Big company like HostGator CAN’T give you the personal assistance and the human relationship.

Would you recommend Hostgator to anyone seeking web hosting?

Well, even after what happened to me recently, yes. I think their basic plan (Baby, $9/month) is a great solution for starters.  With unlimited domains and a fair price, you can have as many self hosted websites as you want.  Of course, you need to respect the server limit resources usage (which sometimes can be hard, using WordPress plugins).

“Ann_Gill”

Ann Marie started Cascade Valley Designs (www.cascadevalleydesigns.com) in 2001 with a passion for web design and the intention to help small businesses develop their presence online. As a busy mom and small business owner herself, Ann Marie understands the challenges of staying on top of the fast changes within the online world. She guides her clients through the overwhelming information by providing clear advice and easy tools to help their business grow online.

Cascade Valley Designs is proud to have a variety of happy clients from an avid interior design blogger to a music school director, from a gourmet butter entrepreneur to a massage therapist. Whether it is an ecommerce site, school forum, custom email newsletter, integration of blogging with Facebook and Twitter, a full scale easy to maintain website, logo and header design, or adding mobile features to your existing business, Cascade Valley Design is there for you. By understanding the latest design and online communication advancements, Ann Marie has crafted Cascade Valley Designs to be an easy to use one stop shop for any business wanting online solutions.

What plan/plans did you use with Hostgator?

When I just managed my own site several years ago, I started out with the Hatching Shared Hosting Plan. When I started selling hosting along with my design packages, I graduated eventually to the Gold Reseller plan.

How long did you host with them?
About 10 years

Can you explain in full details what it was like using Hostgator?
For the first 8 years, hosting with Hostgator was the best! Their service was top notch and I bragged about how knowledgeable their tech support was. After dealing with several other hosting companies through my clients such as Bluehost and GoDaddy, I truly felt that Hostgator couldn’t be beat for Shared hosting. I was warned in web hosting circles that everything would change after Hostgator was bought out by EIG but I didn’t believe all the rumors and I continued to receive great service….until I saw major changes about 1.5 years ago.

Quickly I was waiting for tech support either on chat or on the phone for over an hour (even though the message on screen only said 30 minute wait….but frozen there the next 30 minutes) instead of 3 minutes a few months prior. Some of my client’s heavily visited sites started to run slower and tech support would tell me it was because of all the plugins in WordPress. I hired experts to analyze and optimize caching plugins and I optimized images yet still the sites’ speed still didn’t get any better. Eventually when updating the sites I would receive 503 errors and would have to wait to update again after the resource levels had reset. I wish someone would have just yelled at me that “it’s the hosting, dummy!” I wasted so much time and headaches trying to fix things.

In October 2014 nearly half my reseller WordPress sites were down for over 48 hours and Hostgator really didnt do much except apologize. It was devastating. Before I made the move to MUCH better hosting with MDD Hosting, many of my clients would receive bounce back emails that their email was undeliverable because their email server was listed as spam. HG tech support level 1 couldn’t help me so they escalated the ticket. I had a ticket open for 6 weeks about this issue with no response.

When I complained to HG support on Twitter, they finally responded only after reprimanding me for adding too many replies to the open ticket which just reset the order of ticket priority. The email problem was immediately fixed after changing hosting companies. It turned out that another hosting account on the same server were sending spam email and it ruined the reputation of all accounts on that server causing emails not to be sent. Basically there was nothing that could be done…or nothing that Hostgator wanted to do to help resolve the issue. As I was moving sites over to better hosting (MDD Hosting rocks!) there was code that had to be removed from .htaccess that Hostgator placed on my accounts without telling me. This was done to make sites work better on their awful servers.

Would you be willing to give Hostgator another chance?
150% NO WAY

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All content on tbwhs.com are opinions and not facts. I have thoroughly reviewed each company and then provide my personal opinions on them. It’s up to you as the consumer to do your due diligence and do more research if you feel something might be inaccurate.

Filed Under: Not Recommended

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