HostOnce has been a web hosting provider since 2001. They promote websites, design and manage websites, and will manage your email service (much like InMotion).
My web hosting reviews cover the facets of the service that affect consumers the most – the affordability of the service and choices of packages are the first thing people look at. But I also look at whether or not the site is easy to use and actually works. Also, I evaluate the customer service and available support, then make my recommendations about Hostonce.
Hostonce sports a “F” BBB (Better Business Bureau) rating and you’ll see why there name simply says it all as I do not recommend you use there service.
HostOnce offers the basic package for $7 a month (which is a shared hosting plan). The next level up is $45 a month (kind of a modified shared plan), and the next is $75 a month (reseller plan). The great thing about it is that there are no hidden fees like there are with other hosting sites. The bad thing is that you won’t be happy with the service as a lot of people are reporting.
With each of the 3 packages, the domain name is included, with 5000MB of webspace and 50GB of data transfer. It also supports ASP.NET, .NET2, and PHP, as well as CGI, MSSQL 2005, and several others. You get a 6.0 Control Panel, along with Advanced Problem Handling which I do like.
The Microsoft.net Hosting Plan is the basic plan at $7 per month (really just a shared plan). With upgrades available. The next package, at $45 month,is called Multiple-Domain Hosting. It upgrades to 5 domains, but it has the same 5000MB (or 5 GB) space for all 5 domains, total. This really doesn’t make much since to me because with Hostgator, InMotion, and GreenGeeksyou can have as many domains as you want; so why the limitations? The third package is Microsoft.net Reseller Plan, which will host up to 50 domains, but it does offer 5000MB for each of the domains.
HostOnce is as easy to use as any other web hosting provider, if you are capable of setting up your own site. That’s a good thing, because you don’t get much help from tech support.
Perhaps most importantly, Host Once uses OC3, which makes it very fast. With this server, it doesn’t have to make as many stops as to distribute your pages. It also has ready access to ATT, Sprint, and UUNET, and use BGP technology. The BGP sends the IP quickest. If you have a large website with a lot of media, this is a big plus (or so they say).
Hostonce Customer Support
Hostonce customer support is very bad. Here is where HostOnce begins to let their customers down. Most or a lot of customers say that the support pages only work about ½ of the time. You also get loaded down with lists of SQL errors. Your emails come back. Other clients find that their FTP program won’t update, and can’t transfer your domains. Some say that it’s because the owner changed in 2008. But customer support gets almost a universal thumbs-down. Support mostly comes through email. You have to send your request, and they take 2 to 3 days to get back to you. Then, they want another small bit of information, and take another 2 to 3 days to respond. None of the customers that reviewed the service has any success with the phone lines. In phone calls, if the customer does reach a real person, the customer support person is rude and aggressive. Not only that, they seem to act like you’re bothering them. They also are often ignorant of new developments in internet technology, and they offer no backup for your website.
Hostonce Uptime And Reliability
Hostonce has lots of headaches when it comes to uptime and reliability. Most customers say that they experienced crippling crashes and were unable to get their FTP program to update. They lost email addresses and databases, and had trouble with frequent hacking (much likeGoDaddy). In addition, their emails get kicked back.
Not only does your own site, and customer’s sites go down repeatedly, but HostOnce goes down, as well. Some customers say that their sites have been down for 18 hours before service was restored, others say they had to just change web hosts and start over. Since, I heavily rely on my web presence as a business means this is certainly once huge flaw.
Hostonce is bad news if you are currently using them switch to InMotion. Unless you’re ready to forfeit your domain name, find another web host. If you dispute charges from HostOnce, they shut you down. The tech support is, simply, not there. Maybe Hostonce was good when they first started out, but new management and too many customers have made this service terrible. The prices for the different packages are fairly average for web hosts, but considering the lack of support, rude and inept customer service, and frequent downtime, you can do better. Sadly if you host with Hostonce you’ll probably be there once and call it quits. I would like to hear from Hostonce or other customer clients about there experiences. Please feel free to leave a comment down below. Lastly, feel free to share this Hostonce review by pushing the social media buttons down below. Thanks for reading.