Jumpline Web Hosting Review - What's The Verdict?

Name: Jumpline
Plans: Shared, VPS, and Dedicated.
Website: www.jumpline.com
Summary: Jumpline is another web hosting company I don’t recommend. They have way to many issues with me. This Jumpline review will show you what others are saying about hosting with them.

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Jumpline, a web hosting company since 1997, is based in Columbus, OH. This company has over 150,000 customers, hosting sites for people and businesses in all 50 states in the U.S. and in over 130 countries. Many of the services they offer are similar to the services offered by other web hosting companies. They have, shared VPS, and dedicated plans (much like SiteGround, MochaHost, and HostNine) . Since this company is one of many in the field, do they have anything to offer that makes them stand out from the competition?

Some of the criteria I consider when reviewing web hosting sites are the affordability, uptime, reliability, customer service, and features. Last but not least, I will take a look at their price tag. In this Jumpline review you’ll see why I do not recommend you do business with them.

Jumpline Features

Shared Plans

For shared hosting you have 3 different options with Jumpline. The plans and prices are as follows:

Stacked

The “Stacked” plan is their entry shared hosting plan. This plan comes with 10 GB of storage, 100 GB of monthly transfer, 100 IMAP/POP email accounts, a dedicated IP, 10 FTP accounts. If you pay monthly it’s $9.95 a month, but if you pay yearly it’s $4.97/month.

Layered

The “layered” plan is a step up for the “Stacked” plan. With this plan you will get 15 GB of storage, 150 GB of monthly transfer, 150 IMAP/POP email accounts, a dedicated IP, 15 FTP accounts. If you pay monthly this plan will run you $14.95 each month. However, if you pay annually it will only cost $7.47/month.

Expanded

The next plan is the “Expanded” plan. This is the highest resource rich shared hosting package you can get with Jumpline. It comes with 20 GB of space, 200 GB of monthly transfer, 200 IMAP/POP email accounts, a dedicated IP address, and 20 FTP accounts. This price if you pay per month is $19.95/month. If you pay annually it only cost $9.97/month.

Additionally, you can purchase three different add-ons with these shared plans. You can buy a dedicated IP address for $3/month, 50 GB of data transfer for$5/month, and a “restore from backup” service which is $50.

VPS Plans

From a glance the VPS plans from Jumpline do look attractive. The reason I say look attractive is because ones you add up all the extra features the price tag is above the industry standard.

VPS-512

This plan is the lowest VPS server you can purchase with Jumpline. It comes with 30 GB of storage, 300 GB of monthly transfer, 2 IP addresses, 512 MB of RAM, and your choice of the CentOS, Ubuntu, or Debian Linux operating system. The price tag for this virtual private server monthly is $29.99. If you pay quarterly the price is only $41.92 per quarter. This is almost $11 per month.

VPS-1024

The next plan is a step up and does come with more resources. This plan comes with 40 GB of storage, 400 GB of monthly transfer, 2 IP addresses, 1,024 MB of RAM, and your choice of the CentOS, Ubuntu, or Debian Linux operating system. If you pay monthly it will cost $39.95. But, if you pay quarterly it will cost $56.92 per quarter. This is about $14.30 each month.

VPS-2048

The highest VPS plan Jumpline offers is the “VPS-2048” plan. It comes with 50 GB of storage, 500 GB of monthly transfer, 2 dedicate IP addresses, 2,048 MB of RAM, and your choice of the CentOS, Ubuntu, or Debian Linux operating system. If you pay monthly it’s $49.95/month. But, if you pay quarterly it cost $71.92 per quarter which is about $18 dollars a month.

Now these prices for a VPS server look great. But, your going to need a control panel for your website and this is going to be $15/month for Plesk or cPanel. Or you can get a cPanel/WHM bundle with WHMCS for $30/month. You don’t even get free backups for your VPS server with Jumpline. It’s going to run you $30 more dollars per month.

If you do all the number crunching you will clearly see that a VPS server is going to cost you $56/month just for their low end VPS. That price includes you paying it on the quarterly terms too. If you payed monthly it would be $75 each month for a low end VPS server!

Dedicated Plans

For dedicated plans you have to email them or call them to get prices. Sorry, I was unable to give prices on them :(.

Jumpline’s Uptime & Performance

Uptime

Jumpline has pretty good servers and you can bet that they will be working properly most of the time. I have worked on a number of sites that were hosted with Jumpline and I didn’t notice any substantial amount of downtime. So yes, with their extra cost compared to other hosting plans you can expect that your servers will be up almost 99.9% of the time. But, there are other issues I have with them which I will show later on in this review. Here is a look at their uptime which is pretty good:

Jumpline Uptime

Performance

Jumpline has fairly good speed. However, this does not keep them from going down. While the company promises 99.9% uptime, there are still significant numbers of customers who say that their email is down most of the time or has a lot of issues. Imagine trying to operate your companies business but not being able to get in touch with your clients/customers because your email is down or has issues. I guess this wouldn’t be a huge problem if you could just configure your MX records to Gmail or Yahoo, but sadly this isn’t their only problem. For a company with their quality of servers and the business of hosting businesses, this is a fatal flaw. Here is a look at their performance:

Just in case you’re wondering, response times are measured in ms (milliseconds). When you ping their servers it will give you a readout on how quickly they respond. Great response times would be 20 ms and below. 20-50 is average. Anything over 50 ms is considered to be slow. Not, that response times are extremely high with Jumpline, but I would much rather use InMotion which I know is going to be very quick.

It all seems to go back to customer service though. This is what my major concern is with Jumpline. If you have to get in contact with customer service with Jumpline because of uptime or other related issues you’re pretty much in for a long ride.

Jumpline’s Customer Service

Jumpline’s customer service isn’t very high on there priorities. It seems that Jumpline’s real achilles heel is its support system. Lots of people don’t like Jumpline’s support systems customer service. The hold times are incredibly long, so if you have a problem, you have to block out a significant part of your day to deal with the problem. This can really drive you up the wall if you have a client baring down on you. In addition, when you finally do get an employee to talk to you, they usually don’t know how to fix the problem. Their customer service lines are open 24/7, and it is a toll-free number (no live chat on the weekends). You also can use email to contact them or fill out a support ticket. However, when you talk to someone, the communication is a waste of time. It is very frustrating to get problems and issues resolved. Here is a look at some comments about Jumpline customer support:

Jumpline Customer Support — From Paul Wood – ae35media.com.

Bad support Jumpline — This comment is from Marcus – moxy.org.

Billing issues are frequent with Jumpline. In addition, many customers reported that when they tried to cancel their Jumpline account, they couldn’t get their money back. Some customers say that Jumpline wouldn’t refund their money unless they filed a complaint with the BBB. That sort of action is a bluff, since they don’t expect anyone to go through that red tape. However, over 40 people have filed a complaint about them on the Better Business Bureau. And, when the customer asked to talk to the manager, they were refused access. Talking with anyone that has any type of authority is nearly impossible with Jumpline. This sort of reminds me of 1and1 web hosting. There are also several people who say that they were charged for the free trial, and couldn’t get their money back. Here is a look at the billing issues past clients have filed against Jumpline on the Better Business Bureau:

Jumpline Billing

Jumpline Summary

Jumpline is not a recommended web hosting provider. The competition is too fierce to settle for an cheap, under-staffed hosting service that has been known to have some problems. Sure, they have several features that are quite attractive, but smooth operation and dependable service are the backbone of this industry. Deceptive practices and poor customer service are just a few of the reasons to move on to another web hosting company.

Jumpline, if you could address the problems noted in this review I would be more than happy to reevaluate your company. As for now, I just can’t recommend their service to my readers.

If you are looking for a web host with good customer support check out InMotion or WebHostingHub because you could run into a number of problems with Jumpline. As always, please feel free to leave your comments about Jumpline down below. If you found this Jumpline review helpful please feel free to share it by pushing the buttons down below this review. Thanks for reading.

I started this special section for Jumpline so I could show you what other websites are saying about them around the net. Here you will find what other hosting review sites are saying, forums, blog post, etc. Anything and everything I can possibly find on Jumpline that I feel is from a creditable source I will post up on this section.

This gives me a chance to show you my research on Jumpline. I feel it backs up my reviews of Jumpline nicely. A lot of other websites will just either not recommend a company for no reason, or just come up with stuff that may or may not have really happened. I have categorized my research in three different categories; positive, neutral, and negative. Please take a second to read my summaries of the content I have found on Jumpline.

“Positive”

“Negative”

Whoishostingthis.com

Whoishostingthis.com is a web hosting review site which I feel is a very creditable source of information for web hosting reviews. They have collected over 30 user reviews from Jumpline customers. They have a rating system on their website where Jumpline is rated 2.4 stars out of 5. For this reason I will be adding them to my negative section on my research of Jumpline. I do want to highlight a review left by Jeff Tang on his experience with Jumpline.

Jumpline receives both critics and appraisal of its product in equal measure. Jumpline is a company that has been in the business for almost 2 decades now. However, in the recent past, Jumpline has come under fire for a series of failures in their services. For instance, on August 26, 2014, Jeff Tang shared his experience with Jumpline through whoishostingthis.com. He has used jumpline for about a decade now. Among his grievances while hosting under Jumpline included:

Frequent server outages that lasted for too long. According to Jeff, the servers had failed twice within 2 months.

Poor customer services. The hosting company takes too long to respond to client`s queries. Despite the online chat platform for realtime customer support, the web hosting company still takes long to respond to simple issues.

Jumpline`s rates are costly compared to other web hosting sites, having higher domain renewal fees.

Additionally, customers complain of frequent downtimes every month for which the explanations offered are outrageous. For instance, they give reasons such as blown up servers, an employee forgetting to reboot the system after system upgrade among other clumsy mistakes. I would not recommend them for anybody looking for a seamless, smooth service who wishes to have a constant online presence.

TopTenReviews.com

TopTenReviews.com is a website that reviews tons and tons of different products. They even have a section on their site which is dedicated to web hosting reviews. There are a lot of reviews on their site that I agree with, as well as some that I don’t agree with. For the most part I feel TopTenReviews.com is spot on about Jumpline in their full review. They have addressed the following pros and cons down below:

Pros

There is an option of two different control panels to choose from, which facilitates the management of your site.
An insight feature is available for monitoring site traffic.
You can easily install WordPress onto your websites server.
Support is available 24 hours a day via email, live chat, or with a toll free call.
There are lots of tutorials that walk you through the technical aspects of configuring your server.

Cons

Jumpline services are more expensive while their features are customary to other providers.
Not a lot of value for the money.
Compared to other hosting companies they cap bandwidth and storage.
Their premium package even puts limits on emails and storage.
You’re limited to the number of MySQL databases.
Help and support are just “average”.
They provide the SSL Certificate without the shopping cart feature, eCommerce is dead on arrival.

Overall, they are rated 5.5 out of 10. They are not a practical solution for those on a tight budget. There are number of better companies out there that you can go with. They are not recommended.

WebHostingTalk.com

WebHostingTalk.com is the top forum where webmasters hang out and discuss different aspects of web hosting. They have all kinds of threads that were started praising and complaining about different things. Sadly, this thread was started for Jumpline which shows some frustrations when signing up with Jumpline. Here are the highlights that were discussed on this thread:

Lots of MySQL problems. They don’t always connect.
Unstable cPanel.
phpMyAdmin times out from time to time because of to many connections.
Customer support does respond to your tickets quickly, but a lot of issues go unresolved.

The thread discusses problems for a forum they started under Jumpline. They understand that a shared server isn’t always going to be able to support every website. However, they signed up with them for a year and only require 75 MB of space and use 11 GB per month. They experienced a lot of downtime (including Jumpline.com even being down). They really feel that Jumpline sales team lied to them in order to get them to sign up. The thread also states that the servers with Jumpline are oversold. Meaning, they cram way to many websites on a single shared server.

It looks like Jumpline just wanted them to move their forum website to a VPS or dedicated server. No member of Jumpline even bothered showing up on the forum. A lot of webmasters even stated that a lot of host like this really don’t care about the customer. Jumpline also has a lot of other negative threads on their company. For this reason I am adding this to my negative section for Jumpline.com.

WebHostingReviews.com

WebHostingReviews does reviews on various web hosting services, much like tbwhs.com does. They rank their reviews with a ten point scale. They rank hosting services based on five features: uptime/reliability, server speed, technical support, customer service, and value for cost. Here, we will look at their review of Jumpline, a host that has been around for over a decade.

Overall Score

WHR gives Jumpline only a 15% ranking for all five features combined. The customer reviews on their site are dismal, with the highest overall ranking stalling at 4.24 out of ten for server and connection speed. The lowest score they receive is overall 1.84 for value, counting the cost of the service vs. service.

Customer Support

Jumpline only gets 2.12 out of ten for customer service. Some customers complained that the only answer they ever received from customer service was to fix the problem themselves. Customers also complain that there is no more phone support, especially if there is a severe problem.

Cost

Many customers complained in their reviews that Jumpline is unfair and unclear in its fee structure. Accounts will be deleted, and the customer has to pay to have them reinstated. They also charge for hosting that they do not deliver, on domains that have expired.

Technical Service

Some customers said that there was simply too much down time with their accounts, and that they didn’t get the support they needed. Others said they couldn’t login to their own cpanel, while those and others couldn’t send emails. This happens on a regular basis.

Overall, the feedback at WebHostingReviews.com is horrible for Jumpline. They have gotten some of the lowest ratings out of any host. 2 people recommend them and 15 people do not recommend them. This is one piece of my research that will be filed in the negative section because of the horrible feedback Jumpline has received at WebHostingReviews.com.

“Neutral”

The interview section of Jumpline is a great addition to my Jumpline review, because I get a chance to talk with webmasters about their experiences working with the company. Typically, whenever I get a comment about Jumpline I will email the webmaster and ask them if I could do an email interview with them. The responses have been pretty good and I have collected some great information about Jumpline. Please feel free to contact me if you would like to do an interview on them. You can always reach me on Twitter at @tbwhs.

All content on tbwhs.com are opinions and not facts. I have thoroughly reviewed each company and then provide my personal opinions on them. It’s up to you as the consumer to do your due diligence and do more research if you feel something might be inaccurate.

Jumpline Review – Mixed Feedback On Their Web Hosting