ServerPronto Review - How Good Are They?

Name: ServerPronto
Plans: Cloud, VPS, and Dedicated.
Website: www.serverpronto.com
Summary: ServerPronto isn’t what they seem once you really research them. I don’t recommend them to anyone looking for a web hosting plan. This ServerPronto review shows why.

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ServerPronto is a web hosting service that has been around since 1999. People would be surprised to see that ServerPronto has been around for that long. One company that has been around just as long is GoDaddy. Here, we’ll see if it has kept up with the times. One internet year is equal to 100 years of human life. Has this old dog learned new tricks?

When I review a web host, we look at some important items that affect the clients. Some of my considerations are the cost of services, selections of hosting packages, and how easy the service is to use. I also look at various features in comparison to other web hosting sites and how they stack up against the competition. Finally, comes customer service and uptime. In this full ServerPronto review, you will clearly see why I do not recommend their service.

ServerPronto Features

ServerPronto is a hosting provider that offers servers to clients that need a higher end server. Meaning that if you need a simple shared server they probably wouldn’t be your best bet. However, if you’re looking for a cloud, VPS, custom plans, or dedicated server they have a lot of appealing offers. In fact, if you want to build your own server ServerPronto pretty much allows you to dream up anything you want and pay for extra features, hardware, etc. So let’s get started and take a look at their cloud, VPS, custom, and dedicated plans.

Cloud Plans

ServerPronto is very dynamic when choosing any plan. Their cloud plans are no exception! You can get a cloud plan with 1 CPU core, 1 GB of RAM, and 20 GB of storage for $29.95. However, you can get anywhere from 1-16 core CPU, 1-16 GB of RAM, or 20-500 GB of storage. The highest plan you can get for cloud would run you $497.20 per month. So basically, a price range of $29.95 – $497.20 for any cloud you want. Not bad for choosing a dynamic cloud server!

VPS Plans

They offer four different plans for VPS. The plans are as follows:

Web Hosting (with cPanel)

One cPanel hosting account
Unlimited domains
Unlimited databases
100 GB storage
500 GB traffic
100 Mbps Network Uplink
Price tag is $6.95/month

Bare Metals VPS

Linux OS included
One core CPU
1 GB RAM
30 GB disk space
100 Mbps Network Uplink
2 TB traffic
Price tag is $12.95/month

Reseller VPS (WHM)

Unlimited cPanel accounts
One core CPU
1 GB RAM
20 GB disk space
100 Mbps Network Uplink
2 TB traffic
Price tag is $16.95/month

Window VPS

Windows 2008 included
One core CPU
2 GB RAM
30 GB disk space
100 Mbps Network Uplink
5 TB traffic
Price tag is $24.95/month

Bare in mind you can upgrade your CPU, RAM, Hard drive, bandwidth, Port, Additional IP addresses, and managed backups for an extra fee. You can choose between CentOS 6 & 5, Fedora 17, Debian 6, and Ubuntu 12. (All in 32 & 64 bit).

Dedicated Plans

Just like VPS and Cloud servers you can purchase a dedicated plan with ServerPronto. The specifications are as follows:

Bare Metal Value

Dual Core CPU AMD Athlon Regor 2X 3.2 GHz
4 GB RAM
500 GB SATA (SSD)
5 TB Traffic
Price tag is 39.95/month

Standard

Quad-Core CPU Intel Xeon X3220 4X 2.4 GHz
8 GB RAM- DDR3
500 GB SATA (SSD)
10 TB Traffic

Power

Quad-Core CPS Intel E-3 1230 V2 4X 3.3 GHz +HT
16 GB RAM- DDR3
500 GB SATA (SSD)
10 TB Traffic

Professional

Dual Qual-Core CPU Intel Xeon E5530 8X 2.4 GHz +HT
16 GB RAM- DDR3
2X 500 GB SATA (SSD)
20 B Traffic

For the other four, I am just putting a screenshot of the plans they offer. They are the Managed PRO, Enterprise 2- Quad, Enterprise 2-HEXA, and Enterprise 2- OCTA.

Serverpronto Dedicated

Now since the prices are already pretty damn low you have the option to add CPU, Operating System, Control Panel, RAM, Primary hard drives, secondary hard drives, RAID configuration, Bandwidth, Port, Additional IP Addresses, Managed Server, Managed Firewalls, Backups, and SQL Servers.

Compared to InMotion:

Since these prices are very low, I wanted to dive a little deeper. What I did was go to ServerPronto’s site and built a server just like one I would purchase with InMotion. Just to see what the price comparison comes is. From a glance, the prices look great, but once we match what others are already doing, we begin to see it’s getting higher. Note, you could always go with their minimum ones, but you’re paying for less resource. Also, it’s $35 a year for cPanel.

See the server I built with ServerPronto:

Serverpronto Build

(does have 4 GB more of RAM) Prices are very close to other web hosting providers. So no issues there.

See the low-end package that InMotion offers:

It really doesn’t make any difference how you configure your server; they are going to be a tad bit higher or lower to other companies. No issues in terms of cost there!

Build Your Server

Now, one cool thing about ServerPronto is that you have the ability to create your servers. I would give you the prices but on their site. It just has a live chat contact form for you to fill out. Their solution specialist will aid you in picking out all the bells and whistles. Cool idea!

There Is More To!

ServerPronto offers colocation, Minecraft servers (love that game), Domain registration, backups, and the list could go on and on. Pretty much anything you want they have.

On their site it even states that they have 1 hour average of provisioning time. 100% uptime. 7 day money back guarantee. 12,000 satisfied clients. No contracts.

Now, let’s take a look at their uptime, reliability, customer service, and then I will round out the evaluation of their company.

ServerPronto Uptime & Performance

Uptime

Uptime has always been an important aspect of any web hosting provider. Let’s face it if our websites are down we freak out. ServerPronto offers a 100% uptime guarantee. I hate when I see companies that offer this! Even the best of the best can only offer a 99.99% uptime guarantee. Why they state this on their website is a huge red flag for me. According to WebHostingStuff.com it’s 99.97%:

Serverpronto uptime

This is really good uptime. No real complaints from me on this. In fact, their uptime is right up there with the cream of the crop.

Performance

So far, there isn’t anything to complain about with ServerPronto. Their prices are on par with other competing web hosting providers, and their uptime looks fantastic. But, what about performance? According to isitdownrightnow.com their response time for their server is 60.83 MS. Not horribly bad, but not great either. For me, I like to see sites that have a response time below 30 MS. See screenshot down below:

ServerPronto Performance

ServerPronto Customer Service

With ServerPronto, you get guaranteed customer support 24/7. For instance, if you want to talk to them via “live chat” they are always around to assist you. If calling them is something you would rather do you can always call them on their toll-free number. Support tickets are also available for their service, as well. One thing I do like about them is they have a knowledge-base. It has tons and tons of useful how-tos. So what I did was jumped on live chat (on Sunday, Nov. 2, 2014) because I had a couple of basic questions that I wanted answering. To my surprise, it didn’t go to live chat! I submitted my question about their VPS plan for $6.95 and got a message saying thank you for your inquiry. We will respond to you soon:

live chat ServerPronto I suspect that live chat is only for existing customers. But, to my surprise, it wasn’t! I filled out a question. Same thing happens I got the “thank you for your inquiry. We will respond to you soon message! What a total bummer!

It’s been 3 days and I haven’t heard back from them on my inquiry. Guess they don’t want to talk to me. Oh well, not worth my time.

I can’t give a company a recommendation that doesn’t email you back promptly. As web designers, we are always going to have clients relying on us. When we have problems we want answers right away. We don’t want to wait. Killed my chances of ever recommending them!

ServerPronto Review Summary

ServerPronto isn’t a horrible host. However, don’t recommend them. Two things I don’t like. Response times are a tad bit slow. Customer support live chat goes to email ticket response. A 7-day money back guarantee is amongst the lowest in the industry. A 14-day money back guarantee would be a step up. Most companies at least offer a 30-day money back guarantee.

I received an email to reevaluate them on October 24th, 2014. What you’re reading is my new and improved evaluation. There are a lot of issues I have addressed in this full ServerPronto review.

The person from ServerPronto that reached out to me for a reevaluation. Didn’t even take the time to send me an email back. In fact, the last I heard from them was that they had an affiliate program with CJ.com.

Kind of makes you wonder. If I recommended them would they write me back? Or did they just want me to write up a positive review?

For shared hosting look at my Web Hosting Hub review. If you need a VPS, Reseller, or dedicated plan, I would recommend InMotion.

The research that was done on ServerPronto.

“Positive”

“Negative”

WebHostingTalk.com

There was a post on ServerPronto on September 24th, 2011. It was titled “ServerPronto Review.” The user “MyITGuy” signed up for ServerPronto on December 7, 2010. He was interested in a dedicated server. The price was only $25/month. Which is cheap than the most hosts. It was a special promotion.

The user went ahead and signed up for a quarterly plan. Is a common way people pay with ServerPronto. His total bill was $85. He ran some test to make sure the server was fine. Everything seemed to work great. He paid $25 for KVM to reconfigure the machine according to his likings. He then went ahead and bought five additional ips for fifty dollars. There was also a setup fee. For life of the account.

On February 14th, he got an email that stated he would be billed on March 7th. Then just three days later ServerPronto charged him a renewal fee. He contacted ServerPronto’s support team. They said that they could adjust his billing cycle. His next bill would be due in September.

However, in August he got an email stating that “that price couldn’t last forever.” Instead of his $25/month. It was now going to be right under $85/month. ServerPronto changed the price. This is the new price. He canceled his account right after this.

A user commented on the thread and said that ServerPronto has been known as a scam company on WebHostingTalk.com. Another user also told him to triple check your cancelation request. It might be a good idea to go ahead and cancel that credit card on file. Because ServerPronto has been known to bill you anyway.

ServerPronto.com is known for:

Billing their customers early.
Lacking customer support.
Price changes after two-quarters.
Don’t always respond to cancellation notices.

Someone from ServerPronto did make a response on the thread. They stated that you would not be billed anymore. Their company is changing management, and they are focusing on a customer oriented approach. They are always learning from their previous mistakes.

WebHostingTalk.com Thread 2

On April 7th, 2014 a person “ivor” was interested in buying a dedicated server for $5 a month. Yeah, I know what you are thinking, that is very cheap! The very first response was from a guy that warned him. This is a company that was very hard to cancel your account with. Others also stated, you get what you pay for with ServerPronto, watch out for double charges, and early billing. There was even a person that pointed out that ServerPronto had a list of problems when you Googled “ServerPronto Fraud.”

ServerPronto did not respond for almost eight months on this thread. Someone asked are you serious? ServerPronto told them we are serious and wanted to look into the issue again and resolve it. I suspect the only reason they even responded to this thread was to clean up their name. It looks better from a PR standpoint, but still. They don’t appear to be on top of their customers promptly.

“Neutral”

Interviews on ServerPronto.

All content on tbwhs.com are opinions and not facts. I have thoroughly reviewed each company and then provide my personal opinions on them. It’s up to you as the consumer to do your due diligence and do more research if you feel something might be inaccurate.

ServerPronto Review – Average But Not A Recommended Host