UltraHosting Review - What Are Consumers Saying?

Name: UltraHosting
Plans: VPS.
Website: www.ultrahosting.com
Summary: UltraHosting isn’t a horrible web host. However, I do recommend a number of them over them. This Ultrahosting review allows you to see what other webmaster think about hosting with them.

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UltraHosting Logo Ultrahosting has been a web hosting provider since 1983. I read that directly from their about us page and was surprised on how long they have been in business. They have been around longer than GoDaddy! Seems like they have been around since the dinosaur age in terms of technology. This web host provides VPS for both Windows and Linux Applications. They even specialize in Forex Windows hosting. Employees of Ultrahosting have the ability to handle any concerns, queries and problems clients will throw their way. Their bread and butter seems to be their emphasis on U.S. based customer support. Having been in business for nearly 30 years, Ultrahosting claims there is not a client concern they will not be able to competently handle.

Whenever, I review a web hosting company I like to look at their features, performance, uptime, customer support, and lastly their price tag. However, I am going to show you why there are better options other than UltraHosting.

Ultrahosting Features

UltraHosting is one of those unique web hosting providers that only offer VPS (virtual private server) hosting. So if you’re looking for a shared, dedicated, or reseller account UltraHosting isn’t an option. You have the option to use their Windows of Linux plans. Now lets take a look at the plans they offer.

Linux VPS

For Linux VPS you have 6 different plans to choose from. I should note that with every Linux plan you do have administrator access, SSH access, and 1 dedicated IP address. Here is a list of the features and prices you can expect to pay with them:

L-5

The L-5 is the cheapest plan offered by UltraHosting. It comes with 256 MB of RAM, 5 GB of disk space, 200 GB/month of bandwidth for a modest price of $17.95/month.

L-10

The L-10 is the next step up from the L-5. This plan comes with 384 MB of RAM, 10 GB of storage, 500 GB/month of bandwidth. The price tag is $24.95/month.

L-20

The L-20 is the third plan offered by UltraHosting. With this plan you will receive 512 MB of RAM, 20 GB of storage, and also 500 GB/month of bandwidth. For this server you can expect to pay $34.95/month.

L-30

This is the fourth Linux plan you can purchase. It comes with 768 MB of RAM, 30 GB of storage, and 1000 GB of bandwidth. This Linux server will cost you $44.95/month.

L-40

The next Linux plan you can purchase with UltraHosting is the L-40 plan. You will receive 1024 MB of RAM, 40 GB of disk space, and 1500 GB of monthly bandwidth. The price tag for this server is $54.95/month.

L-50

The highest Linux plan offered by UltraHosting is the L-50 plan. It comes with 2048 MB of RAM, 50 GB of disk space, and 1500 GB of monthly bandwidth. The price tag is $64.95/month.

Windows VPS

UltraHosting offers 5 different Windows plans. I should note that like the VPS plans each plan comes with administrator access and 2 Remote desktop connections. The details are down below:

W-5

The first plan is called the W-5. It comes with 384 MB of RAM, 5 GB of storage, and 200 GB of monthly bandwidth. The price tag is $24.95/month.

W-10

The second plan is called the W-10. It comes with 512 MB of RAM, 10 GB of storage, and 500 GB of monthly bandwidth. You can expect to pay $34.95/month.

W-20

UltraHost third Windows plan is called the W-20. It comes with 768 MB of RAM, 20 GB of storage, and 1,000 GB of monthly bandwidth. The price tag is $44.95/month.

W-30

The next Windows plan is called the W-30. It comes with 1,024 MB of RAM, 30 GB of storage, and 1,500 GB of monthly bandwidth. The price tag is $54.95/month.

W-40

Last but not least is the W-40 which is the highest plan you can get with UltraHosting. It comes with 2,048 MB of RAM, 40 GB of storage, and 1,500 GB of monthly bandwidth. The price tag is $69.95/month.

I should note that with all of these plans you have options to upgrade for extra resources that you might need. You can purchase an extra IP for $1/month, $.25/GB of extra bandwidth, and MySQL storage; $5 (1 GB), $10 (2 GB), $20 (3 GB), $30 (4 GB), and $40 (5 GB).

Windows Forex VPS

One thing that is unique to UltraHosting is they offer “Windows Forex VPS” hosting. They are Broker/EA Independent, and you can use any Broker or EA. They do provide you with a demo and live accounts. They claim that their trading is 100% reliable and also offer 24/7/365 support. They offer 4 different plans on the Windows OS. The details are down below:

VPS-F 5

This plan comes with 368 MB of RAM, 5 GB of disk space, recommended 1-2 MT4’s, dedicated IP, and a Windows 2003 Server Data Center. The price tag is $24.95/month.

VPS-F 10

This plan comes with 512 MB of RAM, 10 GB of disk space, recommended 2-4 MT4’s, dedicated IP, and a Windows 2003 Server Data Center. The price tag is $34.95/month.

VPS-F 20

This plan comes with 1,024 MB of RAM, 20 GB of disk space, recommended 5-7 MT4’s, dedicated IP, and a Windows 2003 Server Data Center. The price tag is $54.95/month.

VPS-F 30

This plan comes with 2,048 MB of RAM, 30 GB of disk space, recommended 7-10 MT4’s, dedicated IP, and a Windows 2003 Server Data Center. The price tag is $69.95/month.

UltraHosting does offer a 15% discount if you pay for their service for 3 months in advance. Each server is Forex ready, install & Runs .exe’s, has remote robots, True VPS resource isolation, hosted in North American, and also comes with free setups. Really, their VPS prices are right on par with SiteGround and HostNine.

Ultrahosting Uptime & Performance

Uptime

Expect some downtime with Ultrahosting. Ultrahosting operates to give clients the top-notch web hosting services at the most affordable prices. They are confident their services are the best in the North American region with the price they are offering. The free support which clients can easily upgrade provides 24/7 help for basic troubleshooting, installing of software and rebooting concerns. Ultrahosting takes pride in having one of the highest uptime percentages in the web hosting industry. However, this doesn’t seem to be the case when you just Google UltraHosting reviews. In fact, people have noted there are lots of problems with their Forex servers:

All you have to do is Google UltraHosting reviews and you will see there are dozens of complaints from people about their Forex hosting.

Performance

Ultrahosting Response Time

I used Isitdownrightnow.com to check Ultrahosting’s servers response time. If you’re new to my reviews I do this on every web hosting company I review. The response time is measured in milliseconds. A response under 20 milliseconds is considered great, a response between 21-50 ms is average. Anything above 51 ms I considered to be slow. From the test I have ran UltraHosting has a response time of 73.82 ms. This is slower than average.

Ultrahosting Customer Service

Customer service is ok with UltraHosting. Their customer support is certainly one thing they are very proud of. Their customer support is located in North America so you can trust that if you’re in the US you certainly won’t be talking to someone overseas. Case and point: the UltraHosting support team is composed of over 150 trained employees to handle any type of client concern and issues. They require that their customer get a special certificate to insure your getting the best support possible. They have named their customer care Ultracare. It looks like they handle support by a ticketing system and via telephone support. I don’t believe they have a live chat feature on their website. I am not stating that I have any experience working with their customer support. However, I have done some research on them by Googling UltraHosting reviews. I was shocked that people are not ranting and raving about their support team. Here are a couple screenshots of what I have found on them:

1 week response from Ultrahosting — This review was left on webhostinggeeks.com.

UltraHosting Ripoff — Screenshot on ripoffreport.com

They do offer additional support if you need it. They come in four different plans; silver, gold, platinum, and diamond. I was unable to get a price breakdown with each plan. It is not posted on their website. Each one will include a specified number of minutes per month, basic monitoring, 24/7 emergency support, remote reboot, service monitoring, advanced service monitoring, performance monitoring, proactive response to alerts, FTP backup, operating system patches, etc.

UltraHosting Extra Support

Ultrahosting Summary

Ultrahosting needs to be more reliable and customer service needs to work out some billing issues. For the most part people seem to report their servers are kind of buggy. In fact, there have been reports of extended amounts of downtime. Their servers respond slower than what I call average.

I can’t recommend Ultrahosting to my readers at this time. I feel their are to many problems that need to be sorted out first. If someone from Ultrahosting could address the problems mentioned in this review and let us know what you are doing to resolved them I would be more than happy to reevaluate your company.

I am not stating that Ultrahosting is the worst hosting company out there, but certainly you can find a better one. If you’re looking for a shared, VPS, reseller, or dedicated plan I highly recommend you check out another company. In fact, InMotion and GreenGeeks are far better than Ultrahosting.

If you have any experience working with UltraHosting I would love to here about your experience with them. Please feel free to leave your comments up above. If you use Facebook, Twitter, LinkedIn, etc. and you found this review helpful would you mind sharing it. Thanks for reading.

In July of 2015 I started a research section for UltraHosting. This gives me a chance to show you the research I have done on their company. What I do is research every hosting company that I review and give you an overview of what the article is about.

Then I file the content in 1 of the following categories: positive, negative, or neutral. Please feel free to glance over my research to see why I have stated whatever I have stated about UltraHosting in my expert review:

“Positive”

Ananova.com

Ananova.com is a web hosting community which rates a lot of of the top web hosting companies. They have reviewed Ultrahosting and here is a snippet of what their site states about them:

Ultra Hosting is a web hosting company ran by an experienced IT company. Ultra Hosting provides the most common features such as Perl, SSI, CGI, PHP, and MySQL with other features as well. In terms of a specialty, Ultra Hosting specializes in virtual private servers, or VPS for short. The performance of this hosting company compared to other web hosting companies ranks at around slightly above average. The lowest scoring performance test Ultra Hosting has were Execution and Page Generation. Also, Ultra Hosting has an impressive 854 days of up-time at 100% when measured which is very impressive in comparison to other web hosting companies.

The customer reviews for Ultra Hosting were positive to a point. 40% of the users who were polled voted that Ultra Hosting was very good while 30% of users were simply satisfactory, then 20% had no comment, and 10% were negative. In terms of no comment and satisfactory, these users had nothing to complain about, but nothing stood out for these users which is about half the user base. The other half are on opposite poles, and luckily for Ultra Hosting, it is weighted towards the positive side. The largest positive aspects these users gave were that Ultra Hosting gave a very reliable service with their 100% up time in 854 days. In addition, Ultra Hosting has a U.S. based customer support system that replies within 12 to 15 minutes allowing customers to address any concerns. Thus, Ultra Hosting is justly awarded a 4 out of 5 stars.

“Negative”

WebHostingGeeks.com

WebHostingGeeks.com is another web hosting review site just like tbwhs.com. There have been a lot of real user reviews left on their hosting review site. Here is a highlight which shows what their customers are saying about their service.

Ultra Hosting is a premier IT tech company which specializes in in VPS servers. With the standard money back guarantees, but the high prices of $17 to $24 per month for some of their server, Ultra Hosting is a bit pricier than the average web hosting company. Other features this company advertises is great uptime in a server farm that measures 70,000 square feet which is equipped with a diesel megawatt generator.

The reviews of the company are less than favorable as customers who read the advertised services are overwhelmingly not content with the service provided and rendered by Ultra Hosting. The categories which Ultra Hosting was graded against were User-Friendliness, Price, Reliability & Support, Software, and Tech Support. User Friendliness was the highest rated category in all the negative reviews because the control panel was intuitive; however, an intuitive control panel is not very helpful when customers’ servers do not work.

The largest complaint was that Ultra Hosting company’s support is atrocious. Customers claiming that it takes up to 4 days and sometimes even a week to contact them back. In addition, customers only have the need to contact support because the software that the VPS runs on is also apparently very terrible. Apps that the servers run off continuously crashed and sometimes the servers were just not set up for weeks after payment. Finally, the last straw customers cried of was that Ultra Hosting would reactivate renewal payment without notification causing customers to pay money when they had canceled subscriptions. With all of these points in mind, Ultra Hosting scores a lowly 1.5 of 5 stars.

“Neutral”

Interviews are a great way to get one on one feedback on many different host. I started this section so I could interview webmasters that have used Ultrahosting over the years. What I do is conduct a email interview with webmasters and publish the interview on tbwhs.com. If you have experience with Ultrahosting and would like to do an interview please feel free to contact me through my contact page or you can send me a tweet @tbwhs.

All content on tbwhs.com are opinions and not facts. I have thoroughly reviewed each company and then provide my personal opinions on them. It’s up to you as the consumer to do your due diligence and do more research if you feel something might be inaccurate.

UltraHosting Review – Might Want To Host With Someone Else